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Feature request: Retrieving SIP/Web password without the use of email


chrispopp
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A lot of users don't insert their email addresses when creating their PBXes. That way they don't get their welcome email. I think there should be a way to retrieve the SIP/WEB password. I was thinking that the user could call their voicemail, enter an option, and the system should read back their SIP/WEB passwords. That way I can ask them to use 3rd party apps of choice.

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Hmm in principle a good idea. Generally we want to keep users from knowing their SIP password; this should be done during provisioning and based on the MAC address. The web password is another story, and there a readout could be useful; though right now we would only be able to read out numbers.

 

And you can still send the welcome email later from the domain portal.

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More and more people are using their smart phones. These credentials are important if someone wants to use a third party app. Hence the reason to give out the SIP password. I am aware that the welcome email can be resent, but the problem is that most users are reluctant to enter their emails anywhere to do fear of getting spammed/hacked/annoyed...

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We also have the idea to present a 2D code on the screen that you can get with the video camera of the phone. However that currently is limited to specific soft phones that support that.

 

What I like about the email message that contains the password is that the user will be the only one who sees the password.

 

Ultimately we have to consider having a list of passwords with expiry dates, so that you can generate new passwords when needed without having to delete the existing ones.

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