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How to get MoH running


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Can anyone help me out how to get Music on Hold running if the lines are busy ?

I though I set it, but occasionally it turned out that the client gets a busy tone.


Perhaps it is a good idea the client to get to that song once he did the call ? The music starts and he waits for the conversation to begin when until an agent picks-up ?


What is the best practice / how did you set your central ? /





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