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How to get MoH running

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Can anyone help me out how to get Music on Hold running if the lines are busy ?

I though I set it, but occasionally it turned out that the client gets a busy tone.

 

Perhaps it is a good idea the client to get to that song once he did the call ? The music starts and he waits for the conversation to begin when until an agent picks-up ?

 

What is the best practice / how did you set your central ? /

 

Thanks!

 

Tim

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Well Agent Groups have a lot more features than hunt groups (e.g. the MoH). Hunt groups are essentially a way to have more than one phone ring in an incoming call, but not much more.

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