pbxuser25 Posted September 15, 2015 Report Share Posted September 15, 2015 Hello again, Not sure if this is the right spot for my topic, I hope it is. We have a little issue within our company and it is related with ending the calls. For example, when a client hang-up but the agent forget /or just does it for a reason/, the call isn't finished and it continues until the agent hang-up. Of course that reflects on the CDR's and agent may try to take advantage with this /with 'more call durations'/. I see to solve this problem if there is an option to choose when a particular call ends - in my case - when someone hangs-up - then the call is terminated. My question is, is there such option /and where/ ? Or some other ideas, perhaps ? I'd like to thank you all, in advance! Tim Quote Link to comment Share on other sites More sharing options...
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