pbxuser25 Posted October 20, 2015 Report Share Posted October 20, 2015 Hi all, Attached is my log from the problem I have. When someone call a specific number, the call goes to a wrong person /then to a group and so on/, despite I've set it up to be going to the correct Hunt group. Everything worked fine, perhaps a week or something. I think it is related with another Hunt group which I made after, /I didn't tested it, because it was on stand-by when we are ready to open another number/. I deleted the second Hunt group, but the problem is not solved. As you can see in the log, it seems like that the pbx is trying to find trunk Petia. She never used that settings, something is messed up, I guess. Please, find attachment number 2 with the trunk settings where it is said the call to be forwarded to my number /till I'm testing/, but it never comes. Same is if I try with any other account. This is pisses me off for a whole day already. Anyone could help ? I'd really appreciate it. Thank you! Tim Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 20, 2015 Author Report Share Posted October 20, 2015 Now its getting more interesting. When I disable the trunk of Petia, the call is processed correctly - it goes to the Hung group where it belongs. When I switch Petia's trunk back on - it goes to Petya .... WTF !?!?? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 20, 2015 Report Share Posted October 20, 2015 The log shows that the ACD redirects the call because of the night mode. It sends it to 311, was that intended? Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 21, 2015 Author Report Share Posted October 21, 2015 Same is without the service flag, plus, the call is going to night service of trunk petia, because it is forwarded to her trunk by unknown reason. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 21, 2015 Report Share Posted October 21, 2015 Seems like 311 has no registrations either. When things go into unintended directions, make sure you turn the logging levels on high, so that we can get enough "evidence". Also it is easier to read that if you just attach a .txt file instead of an image which has only limited size. Otherwise we can just play ping pong guessing... Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 29, 2015 Author Report Share Posted October 29, 2015 Ok, noted /and fixed/ Now I planning to add some more connections /trunks/ on the server, but I am afraid that something will get wrong. Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 29, 2015 Author Report Share Posted October 29, 2015 Any idea why the logfile is not running now ?In the General logging tab I set up everything as important. I've cleared it and now I don't get any updates. Should I restart the pbx ?! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 29, 2015 Report Share Posted October 29, 2015 No a restart has no impact on the logging. Sometimes admins mix up domain and system level log, which can be confusing (every domain has their own log). Make sure that you look at the right one. Also make sure that your session did not expire, try clicking on the "log" link in the menu instead of on the "reload" button in the log itself. Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 29, 2015 Author Report Share Posted October 29, 2015 I am using only one domain. And I've set up that domain. not the system level log. I guess it is okay that i left all settings on level 1 ? I mean, 1 is the most important one.... oh, here I answered my quesiton. I just set all events as 9 ... Any advise is it too much ? Is it better to leave it on level 6 or 7 .. ? Thanks! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 29, 2015 Report Share Posted October 29, 2015 Even if you have just one domain, there are to logs: One on system level and one on domain level. They both have their own log levels. The domain log is useful when you have a system with lets say 100 domains and you would simply drown in irrelevant messages if you are trying to troubleshoot a simple IVR problem in that domain. In single domain deployments, the domain level log is kind of useless. Generally when you are chasing a problem, it is okay to turn log level 9 on. Keep in mind that this takes more resources than lower log levels. Once the problem is solved, you should turn it down; 5 is a good level for normal operation where you only want to see important stuff. Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted October 30, 2015 Author Report Share Posted October 30, 2015 Thank you for the tips!Tim Quote Link to comment Share on other sites More sharing options...
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