Vernon Posted November 10, 2015 Report Share Posted November 10, 2015 Hello, In the past i noticed that robots would call on to auto attendants and stay there indefinitely or until the system drops the call. To circumvent that i started designing all the PBX's with a hang up time-out. This has worked well for a long time but i started noticing that the robots are able to stay on the auto-attendant for an hour before the system drops them. So i started doing my own little tests on how to bypass the hang-up time out. If you consistently press * or # the auto-attendant will keep your call connected without dropping you. Now i know that you can technically force them to drop by creating a F input for the * press but there is no similar option to the #. I can start implementing the F input in all auto-attendants but this might not work for attendants that are already using every single input option, and i would need two if to implement the #. I'm wondering if there's any setting or configuration that i can apply to the auto-attendant in order to beat these robots. It's not practical to blacklist as everyday it will be a new number. This is mostly present on auto-attendants that have a toll free number attached to them. Would it be possible to create some unconditional hang-up timeouts or maximum call duration on an auto-attendant? Thank you for your time. (Running version 5.2.5a) Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.