pbxuser25 Posted November 11, 2015 Report Share Posted November 11, 2015 Hi, I am curious if there is a way to extend the time which it takes for an agent to transfer a call to another. Now if someone tries to redirect a specific call it takes less then a second and the call drops. Which is unacceptable. Was looking over the settings but was unable to find a solution how to extend it. Any help would be highly appreciated! Tim Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 11, 2015 Report Share Posted November 11, 2015 Is this a specific agent group (ACD) problem or do you have generally a problem transferring calls? Is this an attended call transfer or a blind transfer, or is it a call redirection when the call has not been connected yet? Quote Link to comment Share on other sites More sharing options...
pbxuser25 Posted November 12, 2015 Author Report Share Posted November 12, 2015 It is a call which has already been answered. It is occuring whean a specific agent tries to transfer it to another agent. I think it is for a specific agent, as he is one of the new guys in the company. So far I didn't have such case. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 12, 2015 Report Share Posted November 12, 2015 This sounds like a compatibility problem with the agents phone. If it is reproducible, it should be easy to grab a PCAP for the call and look at the SIP traffic. Maybe you can do that for me and send me private message with a link to the PCAP, so that we can take a look. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.