hans1970 Posted May 29, 2008 Report Share Posted May 29, 2008 hi, i would like to know the advanteges of adding a did number to the fxo ports and secondly why does the pbxnsip not detect that the user has hanged when it goes to the voice mail i mean it keeps the line busy until i dont restart the pbx(not logical) please dont tell me the the line is the problem as the line is hardly 1 metre from the central building exchange regds hans Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted May 29, 2008 Report Share Posted May 29, 2008 please dont tell me the the line is the problem as the line is hardly 1 metre from the central building exchange We regularly see where LECS don't have call disconnect enabled local switches like Northern Telecom, Siemens, and AT&T. This become obvious when a business begins using Autoattendents and Voice Mails as before they simply hung the phone up. PBXnSIP will time out unless the LEC provides a call disconnect option on each line. (polarity reversal, short, open) and sometimes the only way to get this enabled is to tell the LEC support that you want to verify that Call Disconnect is on each Line and not stopping until you talk to a real switch tech to get it done. Having a linemans phoneset and monitoring a call and have the remote caller hangup, the disconnect will be obvious when it's working right. Silence shouldn't be heard. Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 1, 2008 Author Report Share Posted June 1, 2008 We regularly see where LECS don't have call disconnect enabled local switches like Northern Telecom, Siemens, and AT&T. This become obvious when a business begins using Autoattendents and Voice Mails as before they simply hung the phone up. PBXnSIP will time out unless the LEC provides a call disconnect option on each line. (polarity reversal, short, open) and sometimes the only way to get this enabled is to tell the LEC support that you want to verify that Call Disconnect is on each Line and not stopping until you talk to a real switch tech to get it done. Having a linemans phoneset and monitoring a call and have the remote caller hangup, the disconnect will be obvious when it's working right. Silence shouldn't be heard. Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 1, 2008 Author Report Share Posted June 1, 2008 hi i stay in the middleast(kuwait) and i have brought 6pcs of this device this hang up problem is creating a lot of problem as the LEC over here say this is not our problem and that it does not happen with any other voip pbx now i want to resell this product i m stuck as i do no know how to go foward is there something (anything)i can do in the pbxnsip that can shorten or detect that the user has hanged up any polarity settings or anything regds hans Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 1, 2008 Report Share Posted June 1, 2008 i stay in the middleast(kuwait) and i have brought 6pcs of this device this hang up problem is creating a lot of problem as the LEC over here say this is not our problem and that it does not happen with any other voip pbx now i want to resell this product i m stuck as i do no know how to go foward is there something (anything)i can do in the pbxnsip that can shorten or detect that the user has hanged up any polarity settings or anything The latest & greatest also contains a setting for the busy tone and the dial tone detection. Check if you can find the tones in Kuwait, and then fill them in and turn busy and dial tone detection on. Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 2, 2008 Author Report Share Posted June 2, 2008 The latest & greatest also contains a setting for the busy tone and the dial tone detection. Check if you can find the tones in Kuwait, and then fill them in and turn busy and dial tone detection on. ok once i find the tones where do i put them exactly regds hans Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 2, 2008 Author Report Share Posted June 2, 2008 ok once i find the tones where do i put them exactly regds hans hi i searched all over and these r the only tones i could find for kuwait <tone type="dial_tone" freq="425" duration="continuous" /> <tone type="special_dial_tone" freq="425" duration="0.4-0.04" /> <tone type="ringing_1_tone" freq="425" duration="1.0-4.0" /> <tone type="ringing_2_tone" freq="400" duration="1.0-3.0" /> <tone type="busy_tone" freq="425" duration="0.5-0.5" /> <tone type="congestion_tone" freq="425" duration="0.5-0.5" /> <tone type="warning_operator_intervening_tone" freq="425" duration="1.0-1.5-0.4- 1.5" /> <tone type="intrusion_tone" freq="425" duration="0.5-0.2-0.2-0.2" /> <tone type="number_unobtainable_tone" freq="400" duration="continuous" /> <tone type="intercept_tone" freq="950/1400/1800" duration="3*0.333-1.0" /> <tone type="line_lockout_tone" freq="425" duration="0.5-0.5" /> <tone type="refusal_tone" freq="425" duration="0.6-0.6" /> <tone type="acceptance_tone" freq="425" duration="continuous" /> </country> please tell me that these r the ones and if they r how and where do i put them so that the pbx knows the user has closed the phone and does not keep the line busy any help is much appericated regds hans Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 6, 2008 Author Report Share Posted June 6, 2008 hi its has been days but i havent heard anything from your side is it possible also to fix this problem or should i forget about support regds hans Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 6, 2008 Report Share Posted June 6, 2008 its has been days but i havent heard anything from your side is it possible also to fix this problem or should i forget about support Go to System/PSTN Gateway. There you find settings for Tone 1 (Busy) and Tone 2 (Dialtone). Check if the dial tone settings there match the local behavior in Kuwait. Usually it should be enough to turn Busy tone detection on. After saving, you need to restart the system. Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 6, 2008 Author Report Share Posted June 6, 2008 Go to System/PSTN Gateway. There you find settings for Tone 1 (Busy) and Tone 2 (Dialtone). Check if the dial tone settings there match the local behavior in Kuwait. Usually it should be enough to turn Busy tone detection on. After saving, you need to restart the system. ho i went to system /pstngateway there is tone1 and tone 2 for kuwait the dialtone is continous so how do i put that regds hans Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 6, 2008 Report Share Posted June 6, 2008 for kuwait the dialtone is continous so how do i put that Good question... I think that tone 1 and tone 2 apply to the busy tone, and that the dial tone is always continuous (we need to verify that). That is because there is a seperate flag for dialtone. I would suggest turning only busy tone detection on, set the tone 1 on/off correctly and give it a try. Then if that does not work turn dial tone detection on as well. Quote Link to comment Share on other sites More sharing options...
hans1970 Posted June 8, 2008 Author Report Share Posted June 8, 2008 Good question... I think that tone 1 and tone 2 apply to the busy tone, and that the dial tone is always continuous (we need to verify that). That is because there is a seperate flag for dialtone. I would suggest turning only busy tone detection on, set the tone 1 on/off correctly and give it a try. Then if that does not work turn dial tone detection on as well. seems to be working let u know how it goes excatly after testing it foe a few days regds hanumant Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 9, 2008 Report Share Posted June 9, 2008 i would like to know the advanteges of adding a did number to the fxo ports The presence of a DID number tells the FXO driver that this line should be tried for outgoing calls. And you can also use the DID number to perform inbound routing based on the DID. and secondly why does the pbxnsip not detect that the user has hanged when it goes to the voice mail i mean it keeps the line busy until i dont restart the pbx(not logical) please dont tell me the the line is the problem as the line is hardly 1 metre from the central building exchange That problem should be solved by settings the busy tone detection. I think there some other posts on this topic - is it stipp open? Quote Link to comment Share on other sites More sharing options...
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