[Version 5.0.4]

Hi,

 

we use Zarafa with Z-Push any change to use Z-Push to sync snomONE?

 

thanks

[Initial greetings]

Have you tried using the "Initial greetings" this will play the 1st announcement when the users enter the AG

 

What's the call flow?

 

Hi,

 

thanks fro replay

 

no it's working!

xml file -> <wavfile1>recordings/acd0_14.wav</wavfile1><wavfile2>recordings/acd1_14.wav</wavfile2></row>

 

change acd0 to "1" and the next announcement to "2"

After this changes all the phones and mobiles ring from the start ;-)

 

thanks

[Initial greetings]

You can load the 2nd greeting (with the number 0). Then the PBX will read that out tentatively while the phones are ringing.

 

snomONE .1090

 

need more infos how can i load the 2nd greeting to start the phones ringing from the beginning.

 

The infos in the xml

<wavfile0>recordings/acd0_14.wav</wavfile0><wavfile1>recordings/acd1_14.wav</wavfile1></row>

 

and in the gui

 

I change this <wavfile0>recordings/acd1_14.wav</wavfile0> to "0" is not working!

 

thanks

[Announcement to the caller]

If you want to queue up callers, the easiest is to is ACD -- even if there is only one agent in the ACD. In the ACD, you can record such prompts.

 

Also, you can disable call waiting on the PBX. This has the effect that the PBX does not attempt to route calls to an extension, instead performs the redirect on busy action. For example, you can redirect the caller into the ACD so when the extension becomes available again, you can then connect the call.

[/quote

 

 

One problem what we have is snomONE v5.

For a small business installation of 10 extension we need more than 20 ACD for the extension to handle this.

10 ACD for the prompts and 10 ACD for the busy handling is this right ?

 

thanks

[Billing calls from ACD to mobile]

Hi,

 

for all our agents in the acd group the calls are forwarded to mobile.

Everything works perfectly

 

Our provider, we use a siptrunk bills a large number of calls and all the calls have only 2 - 4 seconds.

We are not connected to this calls, why we have a lot of short calls in the invoice

 

thanks

[Announcement to the caller]

Announcement to the caller

We are sorry at the moment we are quickly on phone, please wait.... until the employee take this call.

The extension is not busy !

 

and the second is Busy on Busy for a extension with a announcement or with a busy tone to the caller.

 

we look for a easy way without to build up a lot of IVR etc. to handle this.

snomone supports these features?

 

thanks

[Kirk Wireless DECT Server]

With snomone V5 a PNP provisioning of the KIRK Wireless Server and Reperater is integrated?

[Availability time agent]

My first guess would be that the registration is not stable. Can you have the PBX send an email when the registration changes for that extension? You can set that in the registration tab in the extension settings (domain mode).

 

thanks for the reply

 

The time now looks fine for me from "00:00-24:00 (24:00 / 24:00"

I thing this time view is ok, the monitoring of the account send no email to me

so the connection is stabil

 

Why we have no time ranges in the view for our other phones snom 821 and snom m9, only for the snom 870 we have this behavior

[Availability time agent]

we have a strange time availability on the view of the agent, we have no service flags etc created.

We use a snom 870 with 8.4.35 a snom 821 have normal time availability.

 

why we have this times on the view ?

 

thanks

acd.bmp

[Status of cellphones]

Version 5

 

External applications can now set a "shadow" call state for extensions through HTTP. This is useful for example when cell phones publish directly or indirectly their presence state through an app or the carrier provides that service.

 

Lync (Cloud) - Office 365 can handle a presence state of cellphones?

 

can you to explain how we can use this feature and you have a app ios,android to use this feature.

[Cellphone break ACD]

Hi pbx support,

 

I change Confirmation to This setting must be set to “Press 1 to connect call” and we have no problems the feature works fine ;-)

 

thanks

[Cellphone break ACD]

Using Version: 4.5.0.1016 (Linux)

 

I using an ACD to dial a cell phone and a deskphone.

We have 3 agents two at home and one in the office and need to be available 24x7 for calls.

 

The ACD and the integration with the cellphone works perfect.

Our problem is after 25sec this call is forwarding to the cellphone and after 30sec the message comes up "this number is not reachable" from the provider and the ACD is broken.

 

In germany we can not switch off this message we can only switch off the voicebox of the mobile.

One minute is to short for a big queue

 

Any help would be appreciated