polycom2080
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Posts posted by polycom2080
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SUPERVISER, AND LIVE MONITOR TOOL TO SEE ALL LIVE CALLS IN QUE ETC
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any call center module that could be inter-graded with the PBX..
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Any idea about a PBX for deaf people ?
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support any update on this one ?
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how would it act in a busy office that parks more then 3 calls at the same time?
any way to just use ext 150 to park all calls and the pbx will announce that this parked in 150*1 and second par it would park in 150*2 and third 150*3
so like this you just say mike pick up call park 1 and kevin pick up call park 2 and frank call prk 3 and every knows to use the same star code
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that was fixed on the newest version 4.2.0.3961
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as well i see that i cant change the Music on Hold source
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how does the call park work on version 4.2.0.3961
i see an option on Extensions that may use this orbit, and what ever i would fill out it wont take it
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when ext 40 will do a call barge in one ext 41 (*8341) and if ext 41 have a call waiting then 40 will loose the call and cant dial again *8341 unless 41 only have one call,
is this the right way or ?
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is there any way to change the layout of the pbx,
a reseller wants to sell with 2 diffident names and would like a diffident layout and colors
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what have been changed on this version from 4.2.0.3956 ?
please advice
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The BLF seems to work well to show if the ext is on a call, or haves an incoming call, but to grab a call and answer via pressing BLF it will only work if its an internal call, if its a call from external it worn work, ( seems that it send *87 and the ext number, {example *87201} if its from an outside call it sends {sip:*87+19787462777@pbx.snomone.com} and the PBX send back a 404 to that request
as well the MWI just keeps on all the time Evan after doing *99
please advice
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If you like send an email to support for the latest build. Maybe the problem is solved now.
was the issue resolved ? if yes please post a link
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We had this problem already with BlackBerry phones... Seems like the cell phones dont like the GSM WAV files. Unfortunately, there are different GSM formats so maybe this requires some tweaking. Do you have an email that works (using GSM)? Or should we just "compress" it to u-law? We need an email with a WAV attachment that works (ideally both on Android and BlackBerry).
it does work fine on blackberry or on EVO
try to listen to that wav file on your PC you might have the same issue that the PBX send an empty file, do you have more then one email address added ? if yes then the 1st email address will get the wave file and the 2nd will get an empty file
or is your pbx up more then 15 days? do a restart
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http://pbxnsip.com/protect/pbxctrl-4.2.0.3954.exe should have the fix for it.
thanks for the update, but the issue with the polycom BLF remain the same, once of your ext that you watch gets a call the light will just stay on forever.. as well when i am on the phone and one of the ext gets a call i will experience a call waiting beet as i would have a beep,
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We saw this 489 issue yesterday in the lad and fixed it already. What OS are you running there?
we are having as well an issue with the latest version 4.2.0.3930 that on the polycom the BLF will remain ON/Blinking Evan that ext have answer the phone,
do you have an update for WIN32 for that bug ?
Thanks in advanced
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The last post "PBX does not seem to have any limit on how many CDR records to include in 1 email" is incorrect.
There is a hidden global setting called cdr_email_size which is set to 1000 by default.
You can change this value to a higher value of your choice using the following syntax
http://localhost/reg_index.htm?save=save&a...email_size=1500.
Thanks!!
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We're getting multiple messages emailed to us every day with the folloing,
Some people are complaining of calls dropping with this. If one end of the call sits dead for 2 minutes while the other is talking does it end the call? Where can we change this timer or stop this error from happening?
this only happen if one part have disconnect the call and the user remain on the call, it will disconnect after 120 second, if you will do mute and listen to a speach/hotline/radio it wont get disconnected
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Did you consider virtualization for failover? This solves a lot of problems, including the one you described in this topic.
No, we would set up 2 PBX and the fail-over will work via SRV and the phones would register to an other second PBX and the DID would reroute since we have setup to send it to DNS not to an IP
an we have worked with polycom files that will register to 2nd box without having to restart and when the primary is back up it would reregister to primary
in this case it would be very help-full to get a solution for the emails
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thanks i have got it to work when i have added * at my ext under May clean up the following extensions
thanks for this build
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what star code do i need to use ? i only see the same *62
please advice
and thanks so much
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why when i try to change a IVR file OR a ring back WAV file it will allways stay in cache ? i would need to delete AA and recreate or restart the PBX
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here is the case,
if we have a 2nd server set up for fail-over and the a full backup from each domain and the both PBX haves the mail server on then the same domain will get 2 midnight cdr reports, now i would like to have the option to turn off the mail server and turn it on, i have tried by putting in a wrong password, but the issue is if i correct the password it will send out all unsent emails so the client would get a whole bunch of email,
i would suggest to have a on or off , or it should only send emails if it have any call activity,
please advice what can be worked out
Call Center PBX
in General Setup
Posted
I would like to know if there is any way to get the PBX to do all the following, or Evan with a third party application,
or any other suggested for a call center in a hosted investment,
will need the ability to review all reports in the following views: real-time, historical, and integrated
We will need the ability to run and/or generate the reports daily, weekly, monthly, quarterly, annually and in intervals.
It would also be an added luxury if the system has the ability to set thresholds. (color coding, timing etc…) and a remote access function.
I. ACD Reporting
a. Agent Level
1. Available Time
2. ACD Time
3. Total Calls Received
4. Abandoned Calls
5. Total Calls Answered
6. Ring Time/ASA (Average Speed of Answer)
7. Average Hold Time (The average amount of time an agent keeps a caller on hold)
8. Average Handle Time (AHT)
9. Redirected Calls (A report that generates the amount of calls that were forwarded to another angent because the initial agent missed the call)
10. Aux Time
11. Outbound Calls
12. Transferred In/Out Calls
b. Split skill
1. Outbound
2. Staffed time
3. Service Level
4. Abandonment Rate (ABD)
5. Abandoned Calls
6. AUX/ACW
7. Average Speed of Answer
8. Average Handle Time
9. Transfer in/out time
II. Quality
a. Call Monitoring
1. Real Time Live Call Monitoring
2. Diagnostics/Scheduled Monitoring
3. Barge/ability to take over the call.
III. Workforce Management
a. Forecasting (expected call volume based on historical data)
b. Scheduling (schedule shifts based on forecasted volume from historical data)
In addition, it would be beneficial to have the ability to have .net system integrate with the PBX. We would like to have the option for the caller to enter their information that will automatically integrate and/or talk to our UM System.