Mads Mortensen

Sorry, 90 secs. :-)

I have been testing the part with ACD - I still cuts the call after apx. 90 mins. calling....

Am I the only one missing this function??

When will it be possible for users to control ACD functions WITHOUT beeing administrator???

Where can I download the BETA of ver 4 ?

Works!!! Perfect!!

Yes, I am running lastet ver (3.3.1.3177) - I have tried to hit "save" again (and again and again) but no luck. I have tried to change to "BLF" mode, but nothing changes!! Futher more, there are also issues with the agent login/logout button. Actually, the buttons the works perfect everytime (after restart) is "line" & "speeddial" The button profile under the user "user login / button setup" - only works 1 out of a 100 times!! Sometimes everything works, after a restart, only the line keys & speed dial works. This is some MAJOR issues. I really need to have this solved ASAP, as the customers are complaining!! (we are running hosted solutions)

Anyone with a solution for this?????????? I can furthermore add that it is status LED (ext. status LED) that do not PnP corretly!

Any one with a solution for this??

Yes; Do not change anything.

Tried all that - but nothing of that seems to help. Futher more, I think that is is somehow causing some problems in the PnP config, that is why I want to remove them.

:-) If it was that simple, it was no problem. But that is not the case.

Hi, How do I remove the "blank" fields ??? Please see the attached screenshot

Hi normally we have no problems using PnP But we have one customer in special, which have problems; We can PNP: Lines Speeddial But NOT monitor Ext. on phone... Any help? PS! We are using a Hosted solution, with several domains, and it is only in one domain, where there is a problem; Could there have gone anythinh wrong when adding the domain???

But I need to do this on the PC where it is installed?? That is (sorry to say) no solution. We do not enter every customers PC to change the picture (simply not possible)

Is there anyway we can ha ve the PBXnSIP logo removed from the PAC ??? We user the system as a hosted solution,

Works!!! Perfect

Yes - I have. Under Watch the calls of the following extensions (* for all): Watch the presence of the following extensions (* for all): I have used "*"

Hi, yes - I can enter the buttons. Then I save (when the changes have been made) Reboot the phone When the phone starts up, it do not use the new buttons config

no. Dont work. Have also tried it that way without and luck. Other suggestions????

Hi, Any suggestions??

Hi I can without any problems make button PnP work (monitor extensions, private lines etc.) work, if I set it up as an admin. BUT if I login as a user, an want to config OR change my button setup - It do not work. What can be wrong?? We are using newest ver. of PBXnSIP with SNOM phones.

I know all this :-) :-) But I might not see where the issue is located, BUT, from what I can read from all this, is, that it is VERY IMPORTANT that persons there is NOT ready/at their desk to answer calls, logs out from the agent group. If they log out (and there is no handset ringing) as the handsets that is logged in is talking, the calls will NOT drop. Correct???

The field is set for: "Agents picks up call" I will send the log.

The second you enter the ACD, you hear music while wating. I understand that when the handset rings, to long a ring time is a problem. BUT the problem is ALSO when every handset is busy, and you have to wait that an agent becomes ready to take a other call. That means, that even when no handset is ringning (they are all busy) the call still only stays in the ACD 90 sec. And let be honest, a waiting time in a supportgroup, can be longer than 90 sec.