Hi,
we have a customer, where 5 users in an agent group receive calls.
Sometimes a user can receive e.g. 4 calls, and suddenly the phone goes on DND.
But the DND is not showed on the SNOM phone.
Only in the web-interface we can see that it is on DND.
First I did not belive the customer, so I took two phones back yo the office, and started to test .
I made 3 calls to the agent group. Worked. The phones rang and was not on DND.
Then hour later I tried again, and suddenly the one phone was on DND - but again, I could only see the DND on the web-interface. Not on the phone.
What can be wrong??