madyan

Also multiple expressions are not working separated by space. I've added a expression like this: !AMERICAN!211!nf!3000 !NEW!211!nf!3000 Now I am calling and my CNAME contains NEW but call is not sending to 211. If I putt it like this then it works. !NEW!211!nf!3000 !AMERICAN!211!nf!3000 But now if my CNAME contains AMERICAN, its not sending to 211.

I mean if I have 50 extensions on the PBX and each extension has individual DID to receive incoming calls. All inbound traffic is coming from Trunk A and on Trunk A we have added expression "!AMERICAN!200!nf!300". Now all incoming calls that not contains AMERICAN would go to account 300. Here Extension 200 has DID 2122453xxx to receive calls and 201 2122454xxx and just like all other extensions. What would happen if from outside anyone call to 212245xxxx? According to expression all incoming calls would go to 300?

One more thing, with this expression "!AMERICAN!200!nf!300" if CNAME contains AMERICAN calls would sent to 200 and rest of all would be sent to 300. Suppose there are 50 extensions created and each extension has its own DID for inbound calls, what would happen in this scenario because system is going to send all other calls to 300?

Also how can we add multiple expression in one trunk?

Hi, Thanks for the reply. So you mean "!THE+AMERICAN!200!nf!300" this expression will be available in 57.3 version where through + we can cover the space in the CNAME?

Currently things are happening like this. Our client number 123456789 sit in an auto-attendant, please call hear the auto attendant message and proceed further. Our client have more than 700 stores in US who make sales for them. Stores name is "The American". Our client office is hub for all the stores. They want when people from store call to their number 123456789 they shouldn't go to auto attendant and directly ring on specified extension. Now each store has different number they own but CNAME is "The American" for all the stores. Now there can be two possibilities. One we can enable routing on base of ANI, its complicated when you need to put routing on more than 700 numbers. But if we can enable routing on CNAME so we only need one rule to operate because all the stores have same CNAME. I hope this explain.

I think this is not that thing. If I want to route 500 store calls to extension 200. So should I add all 500 numbers in cell phone of extension 200?

Yes that's right. I want incoming call routing on the CNAME. I see its possible in trunk "Destination for incoming calls= Match extension after prefix". It is good if we want to make it for 1 or 2 numbers. But it would be difficult if you need to do a routing on more then 500 numbers. If we can do it on CNAME its good because if 500 stores running with the same name so obviously they would have different numbers but have one CNAME.

I putt cell phone as example. The scenario is we have a client and they have arround 500 stores in US. There main number 123456789 is a part of autoattendant. Now there store agents call on their number 123456789 for different purpose. Obviously they have 500 stores so every store has its own number, but display name or Caller ID is the same of all stores because all stores are with the same name ''XYZ''. Now my client want if anyone call from these stores to their number 123456789 it should not go to autoattendant and should ring on specifief extension, rest of all the incoming calls should go to autoattendant. How we can set up this routing for the stores?

I think you didn't get my point. I know about Agent group and Hunt group. Suppose there is a number 123456789 appointed on Vodia pbx in Hunt Group 200 to receive calls. Now every call comes to 123456789 will go to hunt group 200. Now I want if I call from my cell phone to 123456789 and my caller ID is "XYZ" so my call should redirected to extension 100, otherwise rest of all the incoming calls would go to 200 Hunt group.

Hi Support, I've a query. Let suppose we have a client with 5000 stores. The store name is "XYZ". Each store has its own number but all stores have caller ID name "XYZ". I want If call came in to vodia pbx, PBX see this call is from "XYZ" and send it to particular extension. How can I achieve this? I have vodia 5.3.2 version.

Hi Good Morning. I am using Vodia 5.3.2 veraion. I want to send Extension Name and and Extension ANI to called party. In Custom Header in From I put the role "John"<sip:{ext-ani}@{domain};user=phone> now it should send the caller ID name John and ANI to called part but it only sending ANI not the name. Please advise I want to appear the name and number both when I call. Thanks

Hi, I am using vodia version 5.3.2. Does it support video calls? I want to use Yealink T49G video phones.

When I go to system status/License information it says "Maximum call duration: 3600". Is it happening due to that?

Yes Globally and on Domain, on both it set to 4h.

Hi, I am using vodia 5.3.2 version. My outgoing calls are being disconnected automatically after 60 minutes. I tested to change my VOIP Phone to another vendor but its happening same on Snom phones as well as Yealink phones. Though I set maximum call duration to 6 hours. There is no issue on vendor side because I am using same vendor trunk on another PBX and there is no issue there. On below link you can find the PCAP trace of disconnected call. Please advise https://drive.google.com/file/d/0B_NKacpjfBOzWDBEN3FJZUdZMEk/view?usp=sharing

Also I checked in "Recording" folder complete voice message exist with 168KB (01:45 Duration). While this message is not appearing in the mailbox and when it sent via email attachment shows size only 221 Bytes and unable to open this file. Please advise.

Also can you please explain what does it mean ''file system does not touch the file while it is being recorded''.

If there is a media timeout problem I think it should effect to the calls as well. Does it make sense? There is no issue with the calls.

Hi, I am using Vodia PBX version 4.5.0. I know its an old version. I'm having trouble with voicemail's. I've set maximum voicemail duration to 5 Min. But every voicemail increased 1 minute and 30 seconds is not appearing in mailbox. Also If I set to receive voicemail through emails, in emails attachment shows 5 Bytes file or 10 Bytes .wav file. If message is less than 1 minute 30 seconds then it works fine for mailbox as well as emails. Please advise. Thanks

Hi I am running Vodia 5.3.2. Some how Multicast paging is not working on snom370 phones. I've created a multicast paging account on Vodia with following details: Members Streaming Mode: Destination (e.g. "40 41 5*"): Source: * Multicast-Address (e.g. "224.1.2.3:4000"): 224.1.2.154:4000 Also On snom phone I populated same IP under Advanced>>>>>SIP/RTP. and on Function keys key set as "Multicase Paging" and values same IP address. But nothing is working, Snom phone configured through provisioning. Please advise. Thanks

Hi, I am using Vodia 5.5.0. I want to see dial plan tab when we click on extensions. Right now following options are there Account, Name, Cell Phone, Email, MAC, Vmail, Status. Is there a way dial plan option can also be showed up here like before it was on version 4.5.0?

Thanks for your reply. It seems to be fine but there is a little trouble. Suppose I've uploaded 2 numbers: +12586394522 +18885531555 First number is not a working number/Disconnected or not in service. The call stuck on that number and nothing happen if you press * or # key. Even if you dial again with star code it stuck on the same number and not jump on 2nd number till you delete that number. Please advise.

Hi, I am using Vodia 5.5.0. My concern is about agent outbound calling. I want two things. 1) After uploading numbers into outbound list when I dial *55 with agent group number, it gives me a prompt to use the call back list press 1. I think this option doesn't make any sense I should dial the number right away or option should be optional. 2) Every time to place a call I need to dial star code and press 1 to use call back list. Actually it should dial automatically after one call completion. This seems to be a headache if agent want to call on 100 number and after every call he need to dial star code and then press 1 to use list. Please advise.

Hi, In vodia 5.5.0 how can we remove Vodia logo from user web interface? Please see the attached image.