[PBX Integrate with exchange 2016]

Hi,

 

Here is the exchange server doc: https://doc.vodia.com/docs/activesync

[ringtones.xml file on Domain Level]

Hi,

 

Unfortunately, it is only on the Admin / global level now. 

[CSTA Error On MakeCall]

Hi,

 

Please check out this link: https://vodia.com/doc/csta_api_example and we do have other links for CSTA. You can access them via this link we provided by navigating further.

[Mailbox Feature Code]

For this you can either change how your dial plans should be used for calling out or dial the external number with a country code (even if local) so that the system knows that the call is going out.

[CSTA Error On MakeCall]

Hi,

 

It was working on 60.0 for you and is not working on 61.x version?

[Scheduled Announcement]

Hi,

Unfortunately, we don't offer that as of now, maybe it was left out of our bucket list somehow. Will try to re add to the list.

[Multicast Paging]

Hi,

 

This is the document for configuring the routing. Look for "routing" on this page and for any other questions you can go through the rest of this document. https://vodia.com/doc/admin_sip_and_audio

[Multicast Paging]

If they are not, then it's better. Make sure the packets know where to reach. So configure your IP routing accordingly.

[Multicast Paging]

No, we meant if you have your phones behind a NAT make sure the packets reach to the phones.

[Multicast Paging]

As long as all the phones are provisioned to the same PBX and have picked up the paging multicast IP address in their configuration, and are accessible behind NAT or via the IP Routing list configuration, the multicast paging should work. The other office's network should be open for receiving the page on that IP:PORT. This will load your network for sure.

[Snom phones incorrectly provisions two identities]

Hi,

 

Yes you are correct. We saw it on the first provision and went off after the reboot. Developers are working with other high priority issues as of now, but we will put this in their queue. 

[Phone provisioning parameters: Domain Alias?]

Hi,

 

If your domain name and the alias name both have entries in the DNS of your network and if you have assigned the alias in the domain settings and have redirected the phones to go to the Alias name, then it should work. If it's not working send us the admin level logs set to 9.

[Snom phones incorrectly provisions two identities]

Hi,

 

We just tried this on 61.0 release July 13th and it worked fine with the Snom 725 (in our case) showing 2 private lines for 2 extensions. Can you check if you have any customized files lingering somewhere which are hindering this process? or you have buttons that are over-riding this setting.

[From-header pattern (Queue Name - Number) not working when Anonymous]

Hi,

 

Are you having the same issue with the caller ID not working when anonymous caller calls? Or is it something else? If it's the same issue, then send us the first INVITE that is being sent to the Yealink phone of yours.

[Call Center - Call Automation]

Hi,

 

We dont have any API as of now to actually dial any number if that is what you are looking for. 

[WebRTC from iPhone (latest iOS)?]

Hi,

 

They can get a Chrome browser on iphone and do it from there. The chrome on the Mac works now.

[No automatic update via the xml. file download]

Hi,

 

Yes this should be it. If your license is good and your trunks are working, then you should be all set.

[Call Stuck in Active Calls]

Hi,

 

The time for the process to end cannot be determined. Your only option left is to reboot the server. Which OS is your PBX running on? We have a new 61.0 out, so if you are restarting the service, you might as well upgrade, as these issues are better handled there.

[Call Stuck in Active Calls]

Try logging out and logging back in for that agent, if not, reboot the extension (which might not help, but worth a try). Lastly, unfortunaltely you might have to reboot the service if nothing works.

[Call Stuck in Active Calls]

Hi,

 

Press the left most button you see on this webpage.

[Agents Overview]

Hi,

 

Let us get back to you on this.

[WebRTC No Audio]

You can try that as well.

[WebRTC No Audio]

If it's a test system with no firewall whatsoever, then only other thing that can matter is you not having the webRTC license on your test system. Does your license have "WebRTC support" written on it? You can see that on the /reg_status.htm page

[WebRTC No Audio]

Hi,

 

Please go through this link to gain more perspective of how this can be resolved: https://vodia.com/doc/onewayaudio

Plus, also check your firewall if any of the RTP ports are being blocked which are causing this issue.

[Yealink Phones Provisioning]

Ramesh,

 

Like we mentioned, as of now only 60.2 has the MAC address adding feature. These settings are hard coded so you cannot do that if the PBX doesn't have that embedded in it.