Jump to content

Domain Address Book


Recommended Posts

I've found through testing, that putting a contact as a White List on the DOMAIN level - has no impact on the CNAM coming in... Only when you add that same contact to the USER Address Book does the CNAM show up.


Is this by design?


Or am I doing something wrong?



Link to comment
Share on other sites

It does not make a difference - from what I can test - it's transparent.


The problem with the address book matching is that in many cases when the call comes in it is not clear where it exactly goes (at least at the time when the address book query happens). For example, if the call goes to the auto attendant then at that time it is impossible to use the user address book yet. But your case sounds more easy.


How does the call come in? Sounds like there is a problem finding the right domain.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...