mkachalin Posted June 30, 2008 Report Share Posted June 30, 2008 Hi! Can I setup agent group such as it'll play ringback tone instead of MoH, when the user is at the queue and no free operators available? I need exactly agent group, not hunt group. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 30, 2008 Report Share Posted June 30, 2008 Can I setup agent group such as it'll play ringback tone instead of MoH, when the user is at the queue and no free operators available? I need exactly agent group, not hunt group. Just set up a MoH that uses the "ringback.wav" as MoH file. Then you can assign that "music" to the agent group. The PBX will think it is music, but the caller will think it is ringback tone. Quote Link to comment Share on other sites More sharing options...
mkachalin Posted June 30, 2008 Author Report Share Posted June 30, 2008 I thought that way, but I can't find such parameter in agent group settings: Identity: Primary Name: Alias Names: Display Name: Behavior: Agents (e.g. "41 42 43"): Extensions that may jump in or out (* for all): Ring Melody: From-Header: Event for connecting the call: Dialog Permissions: Accounts that may record a message: Gap between announcements (s): Agent recovery time (s): Dial plan for outbound calls: Send IM to these extensions: Daily email report list: Algorithm: Agent selection algorithm: Ring stage duration (secs): Number of agents added per stage: When a call approaches the head of the queue: After hearing ringback for (s) ... ... include the following additional agents (e.g. "41 42 43"): After hearing ringback for (s) ... ... redirect the call to the destination (e.g. "73"): If the caller already waited longer than (s) ... ... redirect to the destination (e.g. "73"): User Input Handling: Key 0: Key 1: Key 2: Key 3: Key 4: Key 5: Key 6: Key 7: Key 8: Key 9: Night Service: Service Flag Account: Night Service Number: SOAP Interface: Queue Status URL: Agent becomes available URL: Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 30, 2008 Report Share Posted June 30, 2008 I thought that way, but I can't find such parameter in agent group settings... You are right... That feature exists only in 3.0. If it is really important to you, then you should consider upgrading. Quote Link to comment Share on other sites More sharing options...
mkachalin Posted June 30, 2008 Author Report Share Posted June 30, 2008 Is there any official download link? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 30, 2008 Report Share Posted June 30, 2008 Is there any official download link? No, not yet... You will have to live with a beta image. Send me a PM if you want a link (and what OS). Quote Link to comment Share on other sites More sharing options...
mkachalin Posted July 1, 2008 Author Report Share Posted July 1, 2008 No, I will wait for a official stable version. Old licenses will work without any troubles? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 1, 2008 Report Share Posted July 1, 2008 Old licenses will work without any troubles? I believe so... Quote Link to comment Share on other sites More sharing options...
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