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Phones don't ring ad the same time.


alexhoek1
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We are using 2 Snom 320phone in an agent group.

 

We we call the number the phones don't start ringing ad the same time. :) There is an delay for about 2 seconds form the time that phone 1 starts ringing for phone 2.

 

Is there somting we can do about this?

 

We use version 2.1.11.2484

 

Greetings,

 

Alexander van den Hoek.

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We are using 2 Snom 320phone in an agent group.

 

We we call the number the phones don't start ringing ad the same time. :) There is an delay for about 2 seconds form the time that phone 1 starts ringing for phone 2.

 

Is there somting we can do about this?

 

Well, that is probably a feature... The ACD tries to invite agents in steps. Inviting all agents at the same time put a heavy load on the system (SIP can be pretty heavy), therefore it is a good idea to slow it down a little bit. But you can change this, check out the settings in the agent group. Just set the number of agents that are added in each stage to 10.

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