Andrew D Kirch Posted April 25, 2007 Report Share Posted April 25, 2007 Many of our customers have advertisements on hold and would prefer their customers listen to how wonderful they are instead of to a ringing phone. Could we get a music on hold option for the hunt groups? (this should be a switch which can be turned on/off per huntgroup) Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 25, 2007 Report Share Posted April 25, 2007 Well technically nobody is on hold in a hunt group - it just rings. Even if there are callers agead, they get not queued. That is the job of the agent group. Once they are connected is it a regular call, that means the domain rules for MoH apply. Quote Link to comment Share on other sites More sharing options...
Andrew D Kirch Posted April 30, 2007 Author Report Share Posted April 30, 2007 Well technically nobody is on hold in a hunt group - it just rings. Even if there are callers agead, they get not queued. That is the job of the agent group. Once they are connected is it a regular call, that means the domain rules for MoH apply. in Astrisk parlance a hunt group can be used as a "Ringall strategy queue" I have several points in my dialplan where I need to ring a group of users, but I'd prefer the caller hear music on hold. Once a call is answered any ring is synthetic, and it might also be argued that there are no ringing calls as PBXnSIP generates no ringing voltage. As this is entirely a simulated environment which is agnostic to voltage issues, how big a problem is it to throw a combodropdownbox offering "Ringing" or "music" as options. Quote Link to comment Share on other sites More sharing options...
hosted Posted August 17, 2007 Report Share Posted August 17, 2007 .... and agent call distribution to least idle agent. Quote Link to comment Share on other sites More sharing options...
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