mkachalin Posted August 18, 2008 Report Share Posted August 18, 2008 Hi! I have some agent groups (my company departments). For example I have AG with 4 static members. I've detected very strange behaviour of this and other AG, when caller have no Caller-ID we have ringing 1 or 2 of 4 phones, but when there is normal Called-ID all phones are ringing. What's the source of this problem? For info: all phones are Linksys SPA-921 and Linksys SPA-941. Best regard, M. Kachalin. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 18, 2008 Report Share Posted August 18, 2008 I have some agent groups (my company departments). For example I have AG with 4 static members. I've detected very strange behaviour of this and other AG, when caller have no Caller-ID we have ringing 1 or 2 of 4 phones, but when there is normal Called-ID all phones are ringing. What's the source of this problem?For info: all phones are Linksys SPA-921 and Linksys SPA-941. That is indeed very strange. Is that reproducable? Do the phones reject the call? Maybe there is something that makes them reject anonymous calls. Quote Link to comment Share on other sites More sharing options...
mkachalin Posted August 19, 2008 Author Report Share Posted August 19, 2008 Reproducable. All phones configured identically. I'm confused by this trouble . Quote Link to comment Share on other sites More sharing options...
mkachalin Posted August 27, 2008 Author Report Share Posted August 27, 2008 Trouble is solved. Some Linksys phones had parameter "Block ANC" = "true", when this happens PBX converting anonymous incoming call state from 'waiting' to 'ringing', but phone really does not rings - call is lossed, but abonent in panic, because he's hearing ringback tone in handset. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.