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Queue annoucements


MeZelf
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We are testing Agent groups and its working perfectly.

Is there a way of announcing how many customers are waiting inline ahead of you?

 

And can the PBX play a (custom/own) message stating that the waitingtime would be longer then 10 minutes and asking the person to hang and try later.

 

Thank you.

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We are testing Agent groups and its working perfectly.

Is there a way of announcing how many customers are waiting inline ahead of you?

 

And can the PBX play a (custom/own) message stating that the waitingtime would be longer then 10 minutes and asking the person to hang and try later.

 

Currently we don't estimate the waiting time. We have the prompts ready for queue annoucements for that, but the logic is missing right now.

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  • 4 months later...

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