MeZelf Posted August 28, 2008 Report Share Posted August 28, 2008 We are testing Agent groups and its working perfectly. Is there a way of announcing how many customers are waiting inline ahead of you? And can the PBX play a (custom/own) message stating that the waitingtime would be longer then 10 minutes and asking the person to hang and try later. Thank you. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 28, 2008 Report Share Posted August 28, 2008 We are testing Agent groups and its working perfectly.Is there a way of announcing how many customers are waiting inline ahead of you? And can the PBX play a (custom/own) message stating that the waitingtime would be longer then 10 minutes and asking the person to hang and try later. Currently we don't estimate the waiting time. We have the prompts ready for queue annoucements for that, but the logic is missing right now. Quote Link to comment Share on other sites More sharing options...
MeZelf Posted August 28, 2008 Author Report Share Posted August 28, 2008 Currently we don't estimate the waiting time. When do you think this will be implented? Does this perhaps also include saying that you're caller 4 in the line of waiting callers? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 28, 2008 Report Share Posted August 28, 2008 When do you think this will be implented? Does this perhaps also include saying that you're caller 4 in the line of waiting callers? Yepp! Quote Link to comment Share on other sites More sharing options...
rudik Posted January 21, 2009 Report Share Posted January 21, 2009 Yepp! Any news on this ??? Thanks !!! Quote Link to comment Share on other sites More sharing options...
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