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Polycom 500


Viking
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I have a customer who has 8 Polycom 500 phones. We have taken them back to Factory settings updated the server logon info. Downloaded the Polycom 2.1.2 zip file into the tftp folder. When I go to register the phone they download the settings and I get a 0x20 error and phone just keep on trying to configure. One time I got to a point that the phone said configuraiton error 0x0.

 

We have been trying for two day now with no luck. HELP ME Please.

 

 

Viking

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I have a customer who has 8 Polycom 500 phones. We have taken them back to Factory settings updated the server logon info. Downloaded the Polycom 2.1.2 zip file into the tftp folder. When I go to register the phone they download the settings and I get a 0x20 error and phone just keep on trying to configure. One time I got to a point that the phone said configuraiton error 0x0.

 

We have been trying for two day now with no luck. HELP ME Please.

 

Is that Polycom 500 or 501? Is there a version 2.2.2 available for those phones? Maybe there is something wrong with the settings generated from hte PBX, which are based on firmware 2.2.2.

 

The fallback solution is to edit the PnP files manually and put them into the tftp directory. Then the PBX is just a plain TFTP file server.

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