Viking Posted October 9, 2008 Report Share Posted October 9, 2008 I have a customer who has 8 Polycom 500 phones. We have taken them back to Factory settings updated the server logon info. Downloaded the Polycom 2.1.2 zip file into the tftp folder. When I go to register the phone they download the settings and I get a 0x20 error and phone just keep on trying to configure. One time I got to a point that the phone said configuraiton error 0x0. We have been trying for two day now with no luck. HELP ME Please. Viking Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 10, 2008 Report Share Posted October 10, 2008 I have a customer who has 8 Polycom 500 phones. We have taken them back to Factory settings updated the server logon info. Downloaded the Polycom 2.1.2 zip file into the tftp folder. When I go to register the phone they download the settings and I get a 0x20 error and phone just keep on trying to configure. One time I got to a point that the phone said configuraiton error 0x0. We have been trying for two day now with no luck. HELP ME Please. Is that Polycom 500 or 501? Is there a version 2.2.2 available for those phones? Maybe there is something wrong with the settings generated from hte PBX, which are based on firmware 2.2.2. The fallback solution is to edit the PnP files manually and put them into the tftp directory. Then the PBX is just a plain TFTP file server. Quote Link to comment Share on other sites More sharing options...
hosted Posted October 11, 2008 Report Share Posted October 11, 2008 that error usually happens with a file is missing in the sip.cfg However if you downloaded the firmware zip delete everything except the *.ld files Quote Link to comment Share on other sites More sharing options...
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