McFone Posted May 27, 2016 Report Share Posted May 27, 2016 Hi, we have a customer only with one agent in the ACD, all working fine ;-) The customer ask to setup a faster frequency to call the mobile again when a caller is in the queue The ACD Group have a parameter for this? thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 27, 2016 Report Share Posted May 27, 2016 Faster frequency? You mean faster? The PBX calls the cell phone immediately in the ACD (not like when calling the extension), so faster would not be possible... It might take a long time depending on the cell phone provider. Quote Link to comment Share on other sites More sharing options...
McFone Posted May 27, 2016 Author Report Share Posted May 27, 2016 Hi, the ACD try to call the mobile and is this call not connected the acd try again and again and again with a pause time. ACD -> call mobile -> pause -> ACD -> call mobile I mean the pause time between this calls with faster to reduce the pause time thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 28, 2016 Report Share Posted May 28, 2016 Oh the ACD has a "Ring stage duration" maybe that is the parameter you are looking for? Quote Link to comment Share on other sites More sharing options...
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