MCraine Posted June 8, 2016 Report Share Posted June 8, 2016 Hi, Can someone confirm whether entering the holidays in the wrong syntax in the "Holidays" section in a Service flag will cause any problems with routing calls. Essentially, some holidays have been entered as Day/Month and there are reports of calls not hitting the number that this service flag is connected to and so I wanted to know whether this could have been the cause? What they have set - 1/1 3/25 3/28 2/5 30/05 10/6 5/7 29/8 25/12 26/12 27/12What it should be - 1/1 3/25 3/28 5/2 5/30 6/10 7/5 8/29 12/25 12/26 12/27 Much appreciated Martin Quote Link to comment Share on other sites More sharing options...
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