madyan Posted July 14, 2016 Report Share Posted July 14, 2016 Hi, I am using Vodia 5.5.0. My concern is about agent outbound calling. I want two things. 1) After uploading numbers into outbound list when I dial *55 with agent group number, it gives me a prompt to use the call back list press 1. I think this option doesn't make any sense I should dial the number right away or option should be optional. 2) Every time to place a call I need to dial star code and press 1 to use call back list. Actually it should dial automatically after one call completion. This seems to be a headache if agent want to call on 100 number and after every call he need to dial star code and then press 1 to use list. Please advise. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 15, 2016 Report Share Posted July 15, 2016 When you are in the outbound calling list, you should be able to use # to take the number off the callback list and * to move it to the back. # is used after the call was successfully done, and * for unsuccessful tries (e.g. hit the mailbox). Quote Link to comment Share on other sites More sharing options...
madyan Posted July 15, 2016 Author Report Share Posted July 15, 2016 Thanks for your reply. It seems to be fine but there is a little trouble. Suppose I've uploaded 2 numbers: +12586394522 +18885531555 First number is not a working number/Disconnected or not in service. The call stuck on that number and nothing happen if you press * or # key. Even if you dial again with star code it stuck on the same number and not jump on 2nd number till you delete that number. Please advise. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.