madyan Posted July 14, 2016 Report Share Posted July 14, 2016 Hi, I am using Vodia 5.5.0. My concern is about agent outbound calling. I want two things. 1) After uploading numbers into outbound list when I dial *55 with agent group number, it gives me a prompt to use the call back list press 1. I think this option doesn't make any sense I should dial the number right away or option should be optional. 2) Every time to place a call I need to dial star code and press 1 to use call back list. Actually it should dial automatically after one call completion. This seems to be a headache if agent want to call on 100 number and after every call he need to dial star code and then press 1 to use list. Please advise. Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.