almoondsllc Posted December 11, 2016 Report Share Posted December 11, 2016 Hello, I'm testing the automatic recording but I can't get the configuration where the automatic recording and the audio play announcing "this call is being recorded" works only from external and to external number, not between extensions. Can someone help me here? Thank you very much. Regards, Alessandro Marzini Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 12, 2016 Report Share Posted December 12, 2016 The announcement is only made at the beginning when the caller hits a ACD. There is a setting in the ACD for that. Quote Link to comment Share on other sites More sharing options...
almoondsllc Posted December 13, 2016 Author Report Share Posted December 13, 2016 Hi and thank you for your reply. I'm not using any ACD actually, just normal extensions and a DID for inbound/outbound call. I would like to have this configuration: People calling to DID ---> Auto Attendant ---> extensions : AUTOMATIC RECORDING + ANNOUNCE "this call is being recorded" For all the other case (so for example internal calls between extensions): NO AUTOMATIC RECORDING / NO ANNOUNCE Thank you Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 13, 2016 Report Share Posted December 13, 2016 The Auto Attendant currently simply does not have that feature. What you could try to do is to "recycle" the WAV for the ACD in the AA, and just have it play the announcement in the beginning. Quote Link to comment Share on other sites More sharing options...
almoondsllc Posted December 14, 2016 Author Report Share Posted December 14, 2016 Ok and this solve the problem of hearing "this call is being to be recorderd" also when internal extension call eachother but...those call (internal calls) are still recorded, right? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 14, 2016 Report Share Posted December 14, 2016 You can control which calls are recorded on domain but also on extension level. There is a setting for internal calls, you can turn it off. If they should use the auto attendant for internal calls they would still hear the announcement, but IMHO they should call each other directory without auto attendant anyway. Quote Link to comment Share on other sites More sharing options...
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