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automatic recording only to and from external numbers (no between extensions)


almoondsllc
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Hi and thank you for your reply. I'm not using any ACD actually, just normal extensions and a DID for inbound/outbound call. I would like to have this configuration:

People calling to DID ---> Auto Attendant ---> extensions : AUTOMATIC RECORDING + ANNOUNCE "this call is being recorded"

For all the other case (so for example internal calls between extensions): NO AUTOMATIC RECORDING / NO ANNOUNCE

 

Thank you

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You can control which calls are recorded on domain but also on extension level. There is a setting for internal calls, you can turn it off. If they should use the auto attendant for internal calls they would still hear the announcement, but IMHO they should call each other directory without auto attendant anyway.

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