cwernstedt Posted March 12, 2018 Report Share Posted March 12, 2018 I'm trying out the 60.0.1 release. Having some trouble: - Cell pone redirect for an extension (114) to a certain number (+6421NNNNNN) stopped working. - Calling +6421NNNNNN from the 114 extension works. - Cell pone redirect for the extension works when set to a different but similar number (+6427NNNNNNN) . Note that the number that works has more digits than the number that doesn't work. It is not likely that the issue is with the outgoing trunk, because the log doesn't indicate any INVITE messages sent through the trunk when 114 is called and cell phone is set to +6421NNNNNN , and the trunk operator (Twilio) doesn't log any attempts or errors. Dial Plan used by 114: 101;Twilio (CH Office);;00*;"sip:+\1@\r;user=phone";;false 103;Twilio (CH Office);;0*;"sip:+41\1@\r;user=phone";;false104;Twilio (CH Office);;5500*;"sip:+\1@\r;user=phone";;false105;Twilio (CH Office);;550*;"sip:+41\1@\r;user=phone";;false106;Twilio (CH Office);;+*;"sip:+\1@\r;user=phone";;false The setup works in v59.0 Quote Link to comment Share on other sites More sharing options...
Support Posted March 12, 2018 Report Share Posted March 12, 2018 Hi, Can you send us both the numbers, so that we can test it on our 60.0 here with your dial plan mentioned above? +6421NNNNNN and +6427NNNNNNN ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 12, 2018 Report Share Posted March 12, 2018 Sounds like a problem with the trunk settings to me. Try filtering in the LOG for the IP address of the SIP trunk provider; there should be some kind of error message on what they don't like. Quote Link to comment Share on other sites More sharing options...
cwernstedt Posted March 12, 2018 Author Report Share Posted March 12, 2018 3 hours ago, Support said: Hi, Can you send us both the numbers, so that we can test it on our 60.0 here with your dial plan mentioned above? +6421NNNNNN and +6427NNNNNNN ? Sure, I’ll do that. Quote Link to comment Share on other sites More sharing options...
cwernstedt Posted March 12, 2018 Author Report Share Posted March 12, 2018 34 minutes ago, Vodia PBX said: Sounds like a problem with the trunk settings to me. Try filtering in the LOG for the IP address of the SIP trunk provider; there should be some kind of error message on what they don't like. I couldn’t find any SIP messages going out to the trunk when the particular cell phone number is used. SIP messages were sent when the working number was used. Quote Link to comment Share on other sites More sharing options...
cwernstedt Posted March 13, 2018 Author Report Share Posted March 13, 2018 10 hours ago, Support said: Hi, Can you send us both the numbers, so that we can test it on our 60.0 here with your dial plan mentioned above? +6421NNNNNN and +6427NNNNNNN ? @Support I sent the numbers in a private message to you here on the forum. Quote Link to comment Share on other sites More sharing options...
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