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Henrikt

Queue status live

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Does anyone have experience with 3rd party Wallboard for ACD or applications that can show a queue status live on a windows computer

Thanks in advance

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Hi Henrik,

Our call center solution is based on Vodia/Snomone, also using Windows server IIS and SQL server 2017. 
We offer our solutions as SaaS model and price is per user/month.
 
Call center agent panel features 
•    Mini crm (name-surname-address,... plus 10 custom fields)
•    Call history
•    Agent personal performance dashboard
•    Full softphone functions (call-hangup-transfer-hold)
•    Call dispositions
•    Callback list
Admin panel features;
•    Import customer data from excel 
•    Customer list management
•    Autodialer (progressive)
•    Wallboard (for displaying in a big screen)
•    Dashboard (for displaying agent status with minutes (talking- waiting-on break…)
•    Campaign management (users, lists, call dispositions)
•    User management

•    Blacklist management
•    Break management
•    Agent performance, missed calls, queue, detailed calls reports including record listening
•    Call disposition management and reports
•    Etc…

Also we can schedule a skype demo if youre interested.
 
Regards,
Taner 

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