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Rameshkumar

Agent Group Call Back Feature

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Hi, I'm using agent group call back feature at Vodia version 60.0.3. When People left number for call back agent receive call from system *55xxx,  agent pickup and system prompt to use call back press 1, call back starts, when call ended agent press # to mark it as not to read number again. Now If in outbound calling listed there is a number status OK, system does not call rest of numbers until you delete it. Agent receive call press 1 to start call back but hangup as soon as press 1. Once you delete the number having status OK it works. Please advise.

Agen Group Call Back.png

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