Calls dialing in from outside line not forwarding to cell phone

[Orphan's Hope]

Calls into auto attendent then to extension, from external lines, don't forward to cell phone, however if you call directly from one extension to another it will ring their extension then their cell phone no problem.

 

I don't know why when simply doing the same, but calling in via external phone on the main trunk, that the system won't ring the cell phone. Just after the point where the attendant says "Please hold the line.", then incoming caller is immediately disconnected.

 

Thank you for your help.

[Vodia PBX]

If it says "please hold the line" that means the redirection after timeout kicks in (not the cell phone feature). Then it is probably a problem of the dial plan that this call does not get through or the call really does not connect.

 

Check your redirection settings...

[Orphan's Hope]

I have tried different options, and reduced to the most basic, and it still does the same. It only forwards to the cell phone when called from direct sip phone connection, but not in from an outside line.

 

The redirection settings now are blank now, and the following are the settings in the dial plan.

 

100 CallCentric

100 CallCentric 9(\*)([0-9]*).*

200 CallCentric 9*

 

Odd that it works fine via a direct connection, from one extension to either another extension or main auto-attendant (using X-lite), but not from an outside line. (I tested with two outside numbers, one from CallCentric and one Ikall, with same result.)

 

Thank you, Steve

[Vodia PBX]

The the second pattern is the problem, see http://wiki.pbxnsip.com/index.php/Dial_Plan. Well, it might be tricky to get star codes through the PBX. Try the pattern "9\*([0-9]*).*".

 

Another method would be using the replacement pattern to generate a star. For example, make the prefix 99 replace a star:

 

Pattern: 99*

Replacement: sip:\*\1@\r

[Orphan's Hope]

The the second pattern is the problem, see http://wiki.pbxnsip.com/index.php/Dial_Plan. Well, it might be tricky to get star codes through the PBX. Try the pattern "9\*([0-9]*).*".

 

Another method would be using the replacement pattern to generate a star. For example, make the prefix 99 replace a star:

 

Pattern: 99*

Replacement: sip:\*\1@\r

 

 

We put our specific settings, exactly as CallCentric stated on the page your site refers to. Link: http://www.callcentric.com/support/device/pbxnsip We don't have any special requirement. We just need your recomended default so that the system will call the cell phone and extension at the same time.

 

I delete that line completely now, but it still did not solve the problem. I would think there is a big clue in the fact that it works (rings the cell phone) when you call an extension from inside, but not from an outside line in.

 

Can you give me a simple config for the dial plan so it will work (if that is the problem)? Thank you, Steve

[Vodia PBX]

Hmm. We really don't do anything special. And we are using this every day (can't live without it any more).

 

Maybe you have to put a "1" in from of the cell phone number (Callcentric expects numbers to be in the 1xxxxxxxxxx style). Also, there is a feature in Callcentric that limits the number of calls, maybe that stops you from making another call.

[Orphan's Hope]

Hmm. We really don't do anything special. And we are using this every day (can't live without it any more).

 

Maybe you have to put a "1" in from of the cell phone number (Callcentric expects numbers to be in the 1xxxxxxxxxx style). Also, there is a feature in Callcentric that limits the number of calls, maybe that stops you from making another call.

 

 

I don't think it is CallCentric related. I tried with another inbound number (ipKall), which is just inbound direct to the auto attendant (no trunk or dial plan), and when trying an extension it also won't ring the cell. Does that narrow the issue?

[Vodia PBX]

I think you need to open a trouble ticket. From the forum it is difficult to track this issue down. There is a new page in the Wiki that describes the process: http://wiki.pbxnsip.com/index.php/Trouble_Ticket_Processing.

[James Mahood]

Did you get this issue resolved? I am having the same problem and my dial plans are simple *. My feeling is if I can dial the cell from the extension with the number I put in the table it should work. I hadn't tried dialing the extension from another extension (rather than an outside call) and that does work as you had mentioned. I did a SIP trace and I don't see PBXnSIP even trying to make a call to the cell.

 

Jim