hosted Posted November 3, 2008 Report Share Posted November 3, 2008 I know you can make this work but for the newbie it would be nice if there were a simple menu option in the ACD stuff. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 4, 2008 Report Share Posted November 4, 2008 I know you can make this work but for the newbie it would be nice if there were a simple menu option in the ACD stuff. It is generally not a good idea to ring all agents "immediately" because this creates a major hickup in the system, sometimes even in the network. IMHO gradually calling all agents is not so bad. Quote Link to comment Share on other sites More sharing options...
hosted Posted November 4, 2008 Author Report Share Posted November 4, 2008 major hickup as in 50 INVITES all at one time? it shouldn't create 50 RTP stream. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 5, 2008 Report Share Posted November 5, 2008 major hickup as in 50 INVITES all at one time? it shouldn't create 50 RTP stream. Even if there is no RTP 50 INVITE are a challenge. Think about TLS, DNS, ENUM and all the blows & whistles that need to be taken care of. Plus people are waiting in line for address book lookups for all these 50 agents in their personal address book. Ouch! Quote Link to comment Share on other sites More sharing options...
hosted Posted November 5, 2008 Author Report Share Posted November 5, 2008 TLS shouldn't start until the RTP starts right? hopefully DNS is cached.. maybe its hard for the system to generate so much with internal database lookups but i would think the bandwidth should be fairly light with no RTP. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 5, 2008 Report Share Posted November 5, 2008 TLS shouldn't start until the RTP starts right? hopefully DNS is cached.. maybe its hard for the system to generate so much with internal database lookups but i would think the bandwidth should be fairly light with no RTP. No, TLS is used to send out the INVITE through a secure channel. In SIP, you have to allocate the RTP ports when sending out the INVITE (unless you want to end up in an endless discussion about offer/answer). So it is a pretty expensive operation. Apart from that, I think if all 50 phones are ringing when someone calls in, not sure if that is what you want in an office....... Quote Link to comment Share on other sites More sharing options...
hosted Posted November 6, 2008 Author Report Share Posted November 6, 2008 I see.... Well 50 might be excessive for sure. But 5 isnt Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.