chrispopp Posted November 20, 2019 Report Share Posted November 20, 2019 We are testing on 64.0 and it seems there's something wrong with the agent group. The agent group now opens a new call after every call duration. For example. Say someone calls into the agent group, and the stage duration is 20 seconds. It will ring for 20 seconds, add a new agent, and then it will show up as 2 calls the phone. After another 20 seconds, 3 calls are active, 20 seconds later, 4 calls, and so on... When picking up, it doesn't do anything. You just need to pick up the latest call in order for it to hear the person. So you need to go through all, and hangup until you reach the last call. The Active Calls list shows 1 call only. Was working fine in the older versions. This example says 90 seconds, but I tried with 20 seconds. Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.