Rameshkumar Posted December 11, 2019 Report Share Posted December 11, 2019 Hi, I'm using vodia version 63.0.5. I've set an agent group and in night service set "all primary agents are logged out" and set destination, it's working well as it should but there is one confusion. Suppose there a call waiting into the queue for next avaialable agent, agent get free from prior call and logout from the ACD. Now the caller waiting into the queue stuck there and will not go anywhere until he hangsup the call. Actually that waiting caller should be routed to destination when all agents are logged out. When new call came in it routed perfectly to described destination, only the issue is with the call already in the queue. Please advise. Quote Link to comment Share on other sites More sharing options...
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