Rameshkumar Posted July 6, 2020 Report Share Posted July 6, 2020 Hi, I'm using Vodia 63.0.5 and I'm using agent group call back feature. I've set key 2 for the call back and attached are my settings. As soon someone press 2 for the call back system hang up the call and I see the caller number in outbound calling. But I want to make sure this is the way how it should work? Because as someone press 2 before hangup system should speak the caller number and give him option if he want to change his number and keep the same number. Please advise Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 6, 2020 Report Share Posted July 6, 2020 The PBX just calls the number that was visible. That is okay in most cases. But I agree, we should confirm the number to avoid accidental call backs. The other thing that we are working on is a virtual hold, where the caller gets called back at a time when the caller would be waiting in line. Quote Link to comment Share on other sites More sharing options...
Rameshkumar Posted July 6, 2020 Author Report Share Posted July 6, 2020 Okay thanks. Please let us know once this feature is available to confirm the number before hangup the call. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.