melanc Posted July 13, 2020 Report Share Posted July 13, 2020 Hi This is new Windows installation and all firewalls are disabled. We have experiencing ONLY inbound sip calls are stopped working and then we need to go to SIP trunk and click save button to resolve this issue. All the time outbound calls are working. Any advice? Quote Link to comment Share on other sites More sharing options...
koolandrew Posted July 13, 2020 Report Share Posted July 13, 2020 52 minutes ago, melanc said: Hi This is new Windows installation and all firewalls are disabled. We have experiencing ONLY inbound sip calls are stopped working and then we need to go to SIP trunk and click save button to resolve this issue. All the time outbound calls are working. Any advice? Have you checked with your provider, maybe they are metering your usage, and you have run out of funds. They are so many things that could go wrong on inbound calls, what you need to do to perform a trace. Find out where the calls are failing, by checking the logs on the vodia, and then if they dont provide the answers, find out from your provider. Quote Link to comment Share on other sites More sharing options...
melanc Posted July 13, 2020 Author Report Share Posted July 13, 2020 1 hour ago, koolandrew said: Have you checked with your provider, maybe they are metering your usage, and you have run out of funds. They are so many things that could go wrong on inbound calls, what you need to do to perform a trace. Find out where the calls are failing, by checking the logs on the vodia, and then if they dont provide the answers, find out from your provider. 1 hour ago, koolandrew said: Have you checked with your provider, maybe they are metering your usage, and you have run out of funds. They are so many things that could go wrong on inbound calls, what you need to do to perform a trace. Find out where the calls are failing, by checking the logs on the vodia, and then if they dont provide the answers, find out from your provider. There is no trace log for inbound call when issue started. As i said outgoing calls are working. No need funds for inbound calls here. It is free. Issue resolving once i click save button on Voida SIP trunk. Strange ha? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 13, 2020 Report Share Posted July 13, 2020 If your PBX is behind NAT, the refresh time might be too short. Some providers expect that the SIP client refreshes the connection every 30 seconds, even if they say every hour. Quote Link to comment Share on other sites More sharing options...
melanc Posted July 13, 2020 Author Report Share Posted July 13, 2020 10 hours ago, Vodia PBX said: If your PBX is behind NAT, the refresh time might be too short. Some providers expect that the SIP client refreshes the connection every 30 seconds, even if they say every hour. Thanks. I have changed parameter yesterday and quite stable till now. I will keep monitor and update if i have issue again. Quote Link to comment Share on other sites More sharing options...
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