ACD Login buttons (no button provisioning in Windows)

[Enzo Matrix]

Is it possible to have either of the following (or both):

1. The ability to provision buttons in the Windows, Android, iOS apps (like you can for a hard phone)
2. The ability to log in and out of ACD by the click of a button and not have to dial codes

We have agents who need to be in and out of multiple groups and remembering star codes etc is tiresome.

 

Thanks.

 

[Vodia PBX]

You can select your "favorites" in the Windows app. This is a little bit like the BLF buttons on the phone.

If you want to log in or out, you can click on the ACD tab where you can log yourself in and out (and others if you are the manager).

[Enzo Matrix]

Thanks for the reply!

Can you set favorites to be part of provisioning the app, or would each user need to do this manually?

[Enzo Matrix]

Also, the ACD tab only shows when you are actually logged in to a group.

If my extension is not in the 'Primary Agents' field, but is in the Extensions that can add themselves, then the ACD button doesn't appear, so a quick way to join the group would be nice

[Vodia PBX]

There are two things: Being part of a ACD and being logged in. The login in and out can be controlled by the user. But being on the ACD must be controlled by an admin. There is a list who can add themselves to a ACD ("jump in"). In order to do that, the agent needs to dial the log in star code—the logging in also takes care about adding the agent to the ACD.