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ACD Login buttons (no button provisioning in Windows)

Enzo Matrix

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Is it possible to have either of the following (or both):

  1. The ability to provision buttons in the Windows, Android, iOS apps (like you can for a hard phone)
  2. The ability to log in and out of ACD by the click of a button and not have to dial codes

We have agents who need to be in and out of multiple groups and remembering star codes etc is tiresome.




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There are two things: Being part of a ACD and being logged in. The login in and out can be controlled by the user. But being on the ACD must be controlled by an admin. There is a list who can add themselves to a ACD ("jump in"). In order to do that, the agent needs to dial the log in star code—the logging in also takes care about adding the agent to the ACD.

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