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Click to dial to Vodia Windows app - Other party cannot hear voice


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Guest ABX

Hi,

I have issue with Vodia windows app when an external call is initiate from Vodia click to dial feature. The other party cannot listen to the voice coming from Vodia windows app but

the vodia user can hear the other party voice. However, if external call is made direct from Vodia Windows app itself, both party can hear each other.

Thanks in advance

vodiapcap-call from web.pcap vodiapcap-direct call from app.pcap call log vodia cloud.xlsx

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Guest Guest ABX

It show same outcome for other PC

On 3/31/2021 at 12:16 AM, Vodia PBX said:

The PCAP shows two-way audio. This looks like a problem with the audio path on the device.

 

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What we suggest is please take off "&connect=true" from the string and try again.
It will then give the message "Press 1 to make the call out" and it should work there after
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