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IVR Node Action URL


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  • 3 months later...

Hi @Support We're looking for the same thing - We want the ActionURL to be triggered as soon as a caller hits the IVR and then hangup after the message is played.

The purpose is to allow users to break out of a Agent Group and then land on a IVR Node to trigger a call back event via an ActionURL to an external CRM system. At the moment we can only get the ActionURL to trigger once the message finishes and does not account for the user hanging up mid way through the message and the ActionURL isn't triggered.

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