GregV Posted August 3, 2021 Report Share Posted August 3, 2021 Vodia Support, I'm having trouble retrieving a call from an Agent group using a BLF key. Agent group is 702. Handset is a Yealink T43U BLF is configured using Buttons and the Button is selected as Type = Agent Group, Parameter = 702. The BLF key assigned to the Agent group 702 glows red indicating there is a call in the agent group. Pressing the red BLF should enable me to retrieve the call however instead it initiates a new call to the agent group and the handsets is placed in the agent group in the queue as another call. Dialing *87702 works to retrieve the call, however if this is programmed in as a BLF as the parameter, then the light will not glow red when a call is in the Agent Group. I have turned on "Enable call pickup from extension BLF" within Agent Group 702 I would like to be able to retrieve the call from the Agent group, when the BLF is showing red, by pressing the BLF key. The handset is not ringing at the time. Greg Quote Link to comment Share on other sites More sharing options...
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