Jump to content

Cisco 8841 registered but can not dial out


StevenOnCall
 Share

Recommended Posts

Hello, 

I have a Cisco 8841 3PCC phone that I was able to upgrade and provision using the instructions here: https://blog.vodia.com/cisco_8800_provisioning

The phone shows all of the configured buttons, but is unable to dial either extensions or outside lines. I am able to make calls from the same extension on the web interface. 

Any guidance is appreciated. Thanks!

 

Steven,

On Call Comms

Link to comment
Share on other sites

44 minutes ago, Vodia PBX said:

Can you call other extensions? Or the mailbox? Then the problem would be somewhere with the dial plan and the trunk. 

No, I can not call other extensions or the voicemail. I have the dial plan set in the general settings to 3 digit extensions. Also, I am able to make and receive calls from the web app, so I know calls are working internally and externally on the system level.

Link to comment
Share on other sites

Well in that case as a first step I would turn the SIP logging on (possibly just filer by the IP address of the phone if possible) and see first of all if there are any packets and if yes, what the PBX response is. Maybe there is just a codec mismatch. But there should be some clue where the problem is.

Link to comment
Share on other sites

5 minutes ago, Vodia PBX said:

Well in that case as a first step I would turn the SIP logging on (possibly just filer by the IP address of the phone if possible) and see first of all if there are any packets and if yes, what the PBX response is. Maybe there is just a codec mismatch. But there should be some clue where the problem is.

Where do I turn on SIP logging? 

Link to comment
Share on other sites

  • 2 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...