Friedom-Tech Posted November 14, 2008 Report Share Posted November 14, 2008 How can i setup (if at all) that when a call comes in to the receptionist and she transfers the call to an internal user that the caller id should show the callers number and not the receptionist extension number? this is an urgent issue as the person does not always want to speak to the caller however they think the call is coming from the receptionist! Please advise asap Thank you; Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 14, 2008 Report Share Posted November 14, 2008 How can i setup (if at all) that when a call comes in to the receptionist and she transfers the call to an internal user that the caller id should show the callers number and not the receptionist extension number? this is an urgent issue as the person does not always want to speak to the caller however they think the call is coming from the receptionist! Attended transfer or blind transfer? I guess it must be blind? There is a RFC for updating the caller-ID. But the support in existing SIP devices is "weak".... Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted November 16, 2008 Author Report Share Posted November 16, 2008 Attended transfer or blind transfer? I guess it must be blind? There is a RFC for updating the caller-ID. But the support in existing SIP devices is "weak".... The way they are transferring is by hitting the transfer key then entering the extension and hitting transfer again right away...thats a blind transfer?? Quote Link to comment Share on other sites More sharing options...
hosted Posted November 16, 2008 Report Share Posted November 16, 2008 thats a supervised transfer, what phone is this? Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted November 17, 2008 Author Report Share Posted November 17, 2008 thats a supervised transfer, what phone is this? Polycom 650/430/320... Quote Link to comment Share on other sites More sharing options...
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