Jump to content

CALL TRANSFER ISSUE


Friedom-Tech
 Share

Recommended Posts

How can i setup (if at all) that when a call comes in to the receptionist and she transfers the call to an internal user that the caller id should show the callers number and not the receptionist extension number?

 

this is an urgent issue as the person does not always want to speak to the caller however they think the call is coming from the receptionist!

 

Please advise asap

 

Thank you;

Link to comment
Share on other sites

How can i setup (if at all) that when a call comes in to the receptionist and she transfers the call to an internal user that the caller id should show the callers number and not the receptionist extension number?

 

this is an urgent issue as the person does not always want to speak to the caller however they think the call is coming from the receptionist!

 

Attended transfer or blind transfer? I guess it must be blind?

 

There is a RFC for updating the caller-ID. But the support in existing SIP devices is "weak"....

Link to comment
Share on other sites

Attended transfer or blind transfer? I guess it must be blind?

 

There is a RFC for updating the caller-ID. But the support in existing SIP devices is "weak"....

 

The way they are transferring is by hitting the transfer key then entering the extension and hitting transfer again right away...thats a blind transfer??

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...