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Coloured extension icons in Windows and web App


RichardDCG
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The extension icons on the left in the desktop and web app used to be coloured, now they are grey.  In normal IP desk phones, grey means not connected.  Is there a way to have them be Green for available and Red for in use - like a BLF indicator?  Currently there is only an indication when they are in use with a red circle.  It would be handy to see actual status.

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Those icons are for "available for chatting"

14 hours ago, RichardDCG said:

Is there a way to have them be Green for available and Red for in use - like a BLF indicator? 

We do have red circle on the name if they're on a call. Blank if available via anything, user portal / app/ desktop phone etc.

 

14 hours ago, RichardDCG said:

It would be handy to see actual status.

Actual status can be seen from under the registration tab as to what they're registered via. If the user is registered via an app and not via the desktop phone and adding a gray color for that can be confusing. We've kept it uniform, the colors are only for chat availability. For calls, if they're not on DND (DND symbol) or already in a call (red circle), they can be called.

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