Jump to content

Call recording issues on Windows app


Recommended Posts

PBX V 68.0.12 and 68.0.14

I cant set manual recording on either the app or a browser.  It plays the message "this call is being recorded" but nothing is recorded.  I can set auto recording and it also plays the message and records, but I cant play it back on the app only the web browser.

The save location seems to have changed now to a month based folder rather than the domain that it used to?  Is there away for a user to download the file for storage locally?  

Link to comment
Share on other sites

I cant get call recording to work manually on 68.0.2 either.  On the 68.0.12/14 and 68.0.15.beta the button to record plays the message 'this call is being recorded' but nothing happens, on 68.0.2 it does nothing but flash.  I need to dial *93 and it plays the message and again, nothing happens. There is no recoding.  I can set auto and it records but I cant play it on the Windows app, I can on the web browser.

Our clients would like to be able to manually record a call, listen to the message on the Windows app and then be able to download it to a client folder as required.  We can then manage the server side with retention periods.

On 68.0.2 the Windows app shows V 3.6.0 on 68.0.12/14 it shows no version number.

This is a current request from a client but we have no solution to provide.

Link to comment
Share on other sites

At the moment manual call recording does not work on the Windows app, or the web browser.  I can listen to auto recordings on the web browser but not the Windows app.  

Is below difficult to accomplish? It is a specific request from a client - which seems a reasonable one.

On 5/25/2022 at 9:03 AM, RichardDCG said:

Our clients would like to be able to manually record a call, listen to the message on the Windows app and then be able to download it to a client folder as required.  We can then manage the server side with retention periods.

 

Link to comment
Share on other sites

Well the way it is currently is that manual recordings are ending up in the owners mailbox. Automatic recordings end up in the tenants recordings. It's a little bit historic fro the desire to take notes in a call, but that is how it is today. 

Link to comment
Share on other sites

at the moment manual recording does not work at all..... 

is it too difficult to setup - to be able to manually record a call, listen to the message on the Windows app and then be able to download it to a client folder as required.  We can then manage the server side with retention periods.

User self management of this type of thing may become a requirement for some of our tenants... at this stage we do not have a solution for them.

Link to comment
Share on other sites

11 hours ago, Vodia PBX said:

Recordings already have a retention period. It is currently a tenant setting—might be worth thinking about making it an extension settings as well. 

Is it possible to allow Windows App users to manually start a recording and also download it via the app?  We can then set retention periods on the server to remove after a certain period, the onus is then on the user to download and manage their own recordings.

Link to comment
Share on other sites

  • 1 month later...
On 6/7/2022 at 6:05 AM, Vodia PBX said:

We are thinking about fixing this in the 68 branch with a special global setting that would would start "automatic" recording instead of manual recording. 

how is this going?  We have a tenant actively using the recording and needs to be able to stop the recording if requested.

We need to be able to start and stop a recording from the Windows app.

Link to comment
Share on other sites

  • 2 weeks later...
  • 2 months later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...