RichardDCG Posted May 23, 2022 Report Share Posted May 23, 2022 PBX V 68.0.12 and 68.0.14 I cant set manual recording on either the app or a browser. It plays the message "this call is being recorded" but nothing is recorded. I can set auto recording and it also plays the message and records, but I cant play it back on the app only the web browser. The save location seems to have changed now to a month based folder rather than the domain that it used to? Is there away for a user to download the file for storage locally? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 24, 2022 Author Report Share Posted May 24, 2022 I cant get call recording to work manually on 68.0.2 either. On the 68.0.12/14 and 68.0.15.beta the button to record plays the message 'this call is being recorded' but nothing happens, on 68.0.2 it does nothing but flash. I need to dial *93 and it plays the message and again, nothing happens. There is no recoding. I can set auto and it records but I cant play it on the Windows app, I can on the web browser. Our clients would like to be able to manually record a call, listen to the message on the Windows app and then be able to download it to a client folder as required. We can then manage the server side with retention periods. On 68.0.2 the Windows app shows V 3.6.0 on 68.0.12/14 it shows no version number. This is a current request from a client but we have no solution to provide. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 26, 2022 Author Report Share Posted May 26, 2022 At the moment manual call recording does not work on the Windows app, or the web browser. I can listen to auto recordings on the web browser but not the Windows app. Is below difficult to accomplish? It is a specific request from a client - which seems a reasonable one. On 5/25/2022 at 9:03 AM, RichardDCG said: Our clients would like to be able to manually record a call, listen to the message on the Windows app and then be able to download it to a client folder as required. We can then manage the server side with retention periods. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 27, 2022 Report Share Posted May 27, 2022 Well the way it is currently is that manual recordings are ending up in the owners mailbox. Automatic recordings end up in the tenants recordings. It's a little bit historic fro the desire to take notes in a call, but that is how it is today. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 30, 2022 Author Report Share Posted May 30, 2022 at the moment manual recording does not work at all..... is it too difficult to setup - to be able to manually record a call, listen to the message on the Windows app and then be able to download it to a client folder as required. We can then manage the server side with retention periods. User self management of this type of thing may become a requirement for some of our tenants... at this stage we do not have a solution for them. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 30, 2022 Report Share Posted May 30, 2022 We'll probably have to kill the idea of manual and automatic recording and just do recording, no matter how it was started. Hopefully that does not create any backwards compatibility issues. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted June 1, 2022 Author Report Share Posted June 1, 2022 Is it possible to allow users to download recordings for their own management? We can then set retention periods to save server space, but allows clients to self manage their own recordings.. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 2, 2022 Report Share Posted June 2, 2022 Recordings already have a retention period. It is currently a tenant setting—might be worth thinking about making it an extension settings as well. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted June 3, 2022 Author Report Share Posted June 3, 2022 11 hours ago, Vodia PBX said: Recordings already have a retention period. It is currently a tenant setting—might be worth thinking about making it an extension settings as well. Is it possible to allow Windows App users to manually start a recording and also download it via the app? We can then set retention periods on the server to remove after a certain period, the onus is then on the user to download and manage their own recordings. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 6, 2022 Report Share Posted June 6, 2022 We are thinking about fixing this in the 68 branch with a special global setting that would would start "automatic" recording instead of manual recording. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted July 7, 2022 Author Report Share Posted July 7, 2022 On 6/7/2022 at 6:05 AM, Vodia PBX said: We are thinking about fixing this in the 68 branch with a special global setting that would would start "automatic" recording instead of manual recording. how is this going? We have a tenant actively using the recording and needs to be able to stop the recording if requested. We need to be able to start and stop a recording from the Windows app. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted July 18, 2022 Author Report Share Posted July 18, 2022 any updates? We need to be able to stop recording if requested. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 7, 2022 Author Report Share Posted October 7, 2022 still unable to stop recordings? V68.0.20 Quote Link to comment Share on other sites More sharing options...
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