Parks Posted December 18, 2008 Report Share Posted December 18, 2008 Hi, So on a few extension and on seperate domains when we have the forking on for someones cell and a caller calls in it rings the users cell fine and starts reading the caller ID but after the prefix the system hangs up entirely. No I know the caller goes to their voicemail still. Any one else having this problem. BTY, we 're running 3.1.1.3101 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 18, 2008 Report Share Posted December 18, 2008 So on a few extension and on seperate domains when we have the forking on for someones cell and a caller calls in it rings the users cell fine and starts reading the caller ID but after the prefix the system hangs up entirely. No I know the caller goes to their voicemail still. Any one else having this problem. BTY, we 're running 3.1.1.3101 Does the cell phone call send a BYE message to the PBX? How long does it take until the call to the cell phone gets established? Does the mailbox kick in? Quote Link to comment Share on other sites More sharing options...
Parks Posted December 18, 2008 Author Report Share Posted December 18, 2008 It's always after the prefix that it hangs up. This is happening to all domains and extensions that we've tested and or users tried. The system is forking the cell right away or after 5 seconds. So the the cell mailbox isn't picking up but the user is. Quote Link to comment Share on other sites More sharing options...
hosted Posted December 21, 2008 Report Share Posted December 21, 2008 Hi,So on a few extension and on seperate domains when we have the forking on for someones cell and a caller calls in it rings the users cell fine and starts reading the caller ID but after the prefix the system hangs up entirely. No I know the caller goes to their voicemail still. Any one else having this problem. BTY, we 're running 3.1.1.3101 This happens to me, however it is because the ring timeout expired and the system voicemail picked up.. thus the PBX hung up on the cell call. I extended my rings to voicemail and now it plays the cell number. i normally dont wait for the pbx to play back the CID info. I just press 1. Quote Link to comment Share on other sites More sharing options...
Parks Posted December 21, 2008 Author Report Share Posted December 21, 2008 That wasn't our case as it was ringing the cell immediately and our voicemail pickup was the default 20 seconds. We did update last night to a newer release and are fine now. I am also advising our clients if they want to use this feature to extend as you said the voicemail pickup to at least 30 seconds. Quote Link to comment Share on other sites More sharing options...
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