Jump to content

Problem w/ forking to cell (ver. 3.1.1.3101)


Parks
 Share

Recommended Posts

Hi,

So on a few extension and on seperate domains when we have the forking on for someones cell and a caller calls in it rings the users cell fine and starts reading the caller ID but after the prefix the system hangs up entirely. No I know the caller goes to their voicemail still. Any one else having this problem. BTY, we 're running 3.1.1.3101

Link to comment
Share on other sites

So on a few extension and on seperate domains when we have the forking on for someones cell and a caller calls in it rings the users cell fine and starts reading the caller ID but after the prefix the system hangs up entirely. No I know the caller goes to their voicemail still. Any one else having this problem. BTY, we 're running 3.1.1.3101

 

Does the cell phone call send a BYE message to the PBX? How long does it take until the call to the cell phone gets established? Does the mailbox kick in?

Link to comment
Share on other sites

Hi,

So on a few extension and on seperate domains when we have the forking on for someones cell and a caller calls in it rings the users cell fine and starts reading the caller ID but after the prefix the system hangs up entirely. No I know the caller goes to their voicemail still. Any one else having this problem. BTY, we 're running 3.1.1.3101

 

This happens to me, however it is because the ring timeout expired and the system voicemail picked up.. thus the PBX hung up on the cell call.

I extended my rings to voicemail and now it plays the cell number. i normally dont wait for the pbx to play back the CID info. I just press 1.

Link to comment
Share on other sites

That wasn't our case as it was ringing the cell immediately and our voicemail pickup was the default 20 seconds. We did update last night to a newer release and are fine now. I am also advising our clients if they want to use this feature to extend as you said the voicemail pickup to at least 30 seconds.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...