Vodia Crash on Incoming Call

[TonyB62]

The app crashes when it gets an incoming call and does not present the dialogue to answer the call. Instead the user get the crash notification with an option for app info or close app. Outgoing calls work fine.

I tried the Vodia "Calling Account Fix".

[Vodia Support EU]

Hello,

which version of the app (I guess WindowsApp) do you have and which version of the PBX?

[TonyB62]

The app was just downloaded so it is the latest version.

 

We use a provider called Rival5 for VOIP.

The version they show in their console is Version 68.0.24, I have no idea if this relates to Vodia.

[Vodia Support EU]

Hello,

I suspect that it is the Windows app. In any case, I would recommend deleting it and reinstalling it. I also suspect that this app was never replaced with a more up-to-date one. That's why I would do this step right away. You can download the current app (for Windows) here:

https://apps.microsoft.com/store/detail/vodia-phone/9NTKSQFKC1ZT

 

 

[TonyB62]

It is an Android phone (T-Mobile Revvl Plus 5G), not Windows. Sorry, I misunderstood that you were guessing Windows.

It was just downloaded from the Play Store days ago so it is the most recent version. I have uninstalled and re-installed the app.

[Vodia Telephone System]

You may have already done so, but just to make sure:

When you upgraded, did it ask you about turning on the Vodia Phone.

That has to be turned on.

If you missed it, you can still get to it but it is a deeply hidden setting from Android.

The reason is, now we use the native dialer for the calls, and the native dialer must allow Vodia Phone to use it.

Under the native dialer, NOT our app, go to the three dots (burger) on top right, then Settings, then Other call settings (Calls in Pixel), then Calling accounts, then Active calling accounts, and you should see "Vodia Phone" with a switch in front. Turn it on.

For some phones the setting names may be a little different. But that has to be turned on.

OR

You could clear the cache and settings of the app, uninstall it and install it again but at the beginning, please turn on that setting when it goes to that screen, then you can go back to the app to give the rest of the permissions.

Thanks.

[TonyB62]

This procedure is what I was referring to in my first post when I mentioned having done the "Calling Account Fix".

Cleared Cache and Storage, uninstalled, rebooted, reinstalled. Upon installation it did not prompt to scan my barcode so it still had account data. It still crashes on incoming calls but does not close. Outgoing calls work. Dialer seems correct.

[Vodia Telephone System]

That setting make calls with can be set to T-mobile.

We want the "Active calling accounts" to be Vodia.

 

Can you please show if that is on?

It may be by another name depending on the phone. This one is from Samsung.

Thanks,

[TonyB62]

The pictures show the only choices on that phone. My phone has the option you are looking for but the Revvl Plus 5G only has what is shown in the pictures.

[Vodia Telephone System]

Could this be a special SW from T mobile on this phone to avoid using other apps with the native dialer? That is, have they locked it? It would be a question for them why this setting is not available, why other apps can't use the native dialer?

OR

In this phone the setting is somewhere else?

Because all Android phones have this setting (sometimes by different names), that is specially to allow other apps use the telecom system of Android in a consistent way.

[TonyB62]

The picture clearly shows the Active Calling Account to be Vodia.

It says Calling Account and Slider is on and Green. 

[Vodia Telephone System]

That picture with "Active Calling Account" and with the green slider on is from us.

I don't see any such picture from you, unless I am missing something here.

 

[TonyB62]

I posted two pictures, that is the way they appear on that version of Android. They appear to be equivalent to the pictures you posted. All Calling Accounts shows T-Mo and Vodia and Make Calls with shows Vodia. It is not exactly the same but I assume there is some variance by OS and phone.

[Vodia Telephone System]

No "Make calls with" is for outgoing which works and is also present in our pictures.

But additionally there has to active calling accounts (I know they are terrible with naming), that is missing, OR somewhere else.