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this extension number does not exist


pbxuser911
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happy new years to all

 

ive ran into a problem that when in the auto attendant and you press a wrong extension then the pbx will say "this extension number does not exist" and then stays silent till the right extension is pressed, is there anyway to set it up that after announcing it, it should return to the last stage it was it, where in this case was the auto attendant?

or maybe give us the option to tell the system what to do?

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ive ran into a problem that when in the auto attendant and you press a wrong extension then the pbx will say "this extension number does not exist" and then stays silent till the right extension is pressed, is there anyway to set it up that after announcing it, it should return to the last stage it was it, where in this case was the auto attendant?

or maybe give us the option to tell the system what to do?

 

Well, in the default configuration it should wait a second then play "please enter the extension number". Maybe you turned the prompt off that says "please enter the extension number"?

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when saying yes to Say "Please enter the extension number"

it will only say Say "Please enter the extension number" it wont say "this extension does not exist"

it would be nice to have the optiont o tell the system what to do, either go back one step, or tell it what extension to go to, or return to the Auto Attendant etc

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  • 4 months later...
when saying yes to Say "Please enter the extension number"

it will only say Say "Please enter the extension number" it wont say "this extension does not exist"

it would be nice to have the optiont o tell the system what to do, either go back one step, or tell it what extension to go to, or return to the Auto Attendant etc

 

 

3.3.0.3152 (Win32)

 

I have observed the same problem.

 

If you enter a non-existing extension number, the auto attendant says it does not exist.

 

The auto attendant then just sits there and does not say anything further.

 

If I did turn off a prompt, then please tell me where I may have done this.

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3.3.0.3152 (Win32)

 

I have observed the same problem.

 

If you enter a non-existing extension number, the auto attendant says it does not exist.

 

The auto attendant then just sits there and does not say anything further.

 

If I did turn off a prompt, then please tell me where I may have done this.

 

Check the IVR tab under the AA. There are couple of radio buttons at the bottom of the page.

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  • 1 month later...

I think instead of saying please enter your extension number, I should have the option to set it to announce the last AA Prompt/Greeting (I would use it, cause otherwise a caller wouldn’t know what extension number to enter, so saying please enter your extension number doesn’t help)

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