Jump to content

Only echo to some cell phones


andy
 Share

Recommended Posts

I have a reoccuring issue with the auto attendant when it's called by a cell phone.

 

Once the caller has entered a number to select an option/extension, the call is not beeing transfered to the chosen option/extension, but there is an echo only of the callers audio nothing happens anymore. Only restarting the pbx process helped so far.

 

Any idea what is causing this problem and how to create a workaround?

Link to comment
Share on other sites

I have a reoccuring issue with the auto attendant when it's called by a cell phone.

 

Once the caller has entered a number to select an option/extension, the call is not beeing transfered to the chosen option/extension, but there is an echo only of the callers audio nothing happens anymore. Only restarting the pbx process helped so far.

 

Any idea what is causing this problem and how to create a workaround?

 

 

We found out what happened. The problem was caused by one of our SIP providers that delivered instable services for a couple of days (with the trunk connecting sometimes, sometimes not). If the auto attendant transfers the call to a SIP line that's not available for a short moment it just hangs itself up. Now we selected a different SIP trunk for these calls and the problems is gone.

Link to comment
Share on other sites

We found out what happened. The problem was caused by one of our SIP providers that delivered instable services for a couple of days (with the trunk connecting sometimes, sometimes not). If the auto attendant transfers the call to a SIP line that's not available for a short moment it just hangs itself up. Now we selected a different SIP trunk for these calls and the problems is gone.

 

Hmm. So that means that there are call that just hang and don't get out of the system (maybe after two hours or so)?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...