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Only echo to some cell phones


andy

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I have a reoccuring issue with the auto attendant when it's called by a cell phone.

 

Once the caller has entered a number to select an option/extension, the call is not beeing transfered to the chosen option/extension, but there is an echo only of the callers audio nothing happens anymore. Only restarting the pbx process helped so far.

 

Any idea what is causing this problem and how to create a workaround?

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I have a reoccuring issue with the auto attendant when it's called by a cell phone.

 

Once the caller has entered a number to select an option/extension, the call is not beeing transfered to the chosen option/extension, but there is an echo only of the callers audio nothing happens anymore. Only restarting the pbx process helped so far.

 

Any idea what is causing this problem and how to create a workaround?

 

 

We found out what happened. The problem was caused by one of our SIP providers that delivered instable services for a couple of days (with the trunk connecting sometimes, sometimes not). If the auto attendant transfers the call to a SIP line that's not available for a short moment it just hangs itself up. Now we selected a different SIP trunk for these calls and the problems is gone.

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We found out what happened. The problem was caused by one of our SIP providers that delivered instable services for a couple of days (with the trunk connecting sometimes, sometimes not). If the auto attendant transfers the call to a SIP line that's not available for a short moment it just hangs itself up. Now we selected a different SIP trunk for these calls and the problems is gone.

 

Hmm. So that means that there are call that just hang and don't get out of the system (maybe after two hours or so)?

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