andy Posted February 3, 2009 Report Share Posted February 3, 2009 I have a reoccuring issue with the auto attendant when it's called by a cell phone. Once the caller has entered a number to select an option/extension, the call is not beeing transfered to the chosen option/extension, but there is an echo only of the callers audio nothing happens anymore. Only restarting the pbx process helped so far. Any idea what is causing this problem and how to create a workaround? Quote Link to comment Share on other sites More sharing options...
andy Posted February 5, 2009 Author Report Share Posted February 5, 2009 I have a reoccuring issue with the auto attendant when it's called by a cell phone. Once the caller has entered a number to select an option/extension, the call is not beeing transfered to the chosen option/extension, but there is an echo only of the callers audio nothing happens anymore. Only restarting the pbx process helped so far. Any idea what is causing this problem and how to create a workaround? We found out what happened. The problem was caused by one of our SIP providers that delivered instable services for a couple of days (with the trunk connecting sometimes, sometimes not). If the auto attendant transfers the call to a SIP line that's not available for a short moment it just hangs itself up. Now we selected a different SIP trunk for these calls and the problems is gone. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 5, 2009 Report Share Posted February 5, 2009 We found out what happened. The problem was caused by one of our SIP providers that delivered instable services for a couple of days (with the trunk connecting sometimes, sometimes not). If the auto attendant transfers the call to a SIP line that's not available for a short moment it just hangs itself up. Now we selected a different SIP trunk for these calls and the problems is gone. Hmm. So that means that there are call that just hang and don't get out of the system (maybe after two hours or so)? Quote Link to comment Share on other sites More sharing options...
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