Tom Waterman Posted March 16, 2009 Report Share Posted March 16, 2009 I have a rather silly question. I have 9 remote phones they are Snom 370s and the customer is reporting that the conference feature does not work. I am assuming they should just push the conference button followed by the extension and the check mark to send the call. But apparently this does nothing. Any help would be great. They are running the newest firmware that Kevin and I setup on the trip there. Tom Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 16, 2009 Report Share Posted March 16, 2009 I have a rather silly question. I have 9 remote phones they are Snom 370s and the customer is reporting that the conference feature does not work. I am assuming they should just push the conference button followed by the extension and the check mark to send the call. But apparently this does nothing. Any help would be great. They are running the newest firmware that Kevin and I setup on the trip there. What kind of conference are we talking here? Three-way conference is the business of the phone; if they want more participants they must use the conference server - that setup works completely different (they need to dial into the conference). Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted March 16, 2009 Author Report Share Posted March 16, 2009 What kind of conference are we talking here? Three-way conference is the business of the phone; if they want more participants they must use the conference server - that setup works completely different (they need to dial into the conference). They are looking for just 3 way conferencing. Just the caller and 2 office phones. By the way I set up aconference extension here at our office the other day and it was awesome! Tom Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 17, 2009 Report Share Posted March 17, 2009 They are looking for just 3 way conferencing. Just the caller and 2 office phones. By the way I set up aconference extension here at our office the other day and it was awesome! Well, 3-way conference should work... Did they try pressing the "conference" button? Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted March 17, 2009 Author Report Share Posted March 17, 2009 Well, 3-way conference should work... Did they try pressing the "conference" button? Of course I did, however I get nothing when I try it. I am going to recreate it in the lab and post the logs. Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted April 7, 2009 Author Report Share Posted April 7, 2009 Of course I did, however I get nothing when I try it. I am going to recreate it in the lab and post the logs. OK so here is the issue. I have powered on the phone and just entered my user name and password and IP info into the phone. I am registered fine. My buttons that do not work are Conference, DND, Menu. Again these are the regular buttons on the Snom 360. My firmware is 7.3.10a. I did not auto provision these. They are 100 phones we put in a customers site last month and they had no DHCP server at the time. Please help. Tom Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 8, 2009 Report Share Posted April 8, 2009 My firmware is 7.3.10a. Can you upgrade one phone to 7.3.14 and see if that changes the picture? Quote Link to comment Share on other sites More sharing options...
hosted Posted April 8, 2009 Report Share Posted April 8, 2009 with snom you have to press [HOLD] dial the number then press [CONFERENCE], when i do training i stress this alot becasue its not what people are used to. Quote Link to comment Share on other sites More sharing options...
Guest kevin Posted April 8, 2009 Report Share Posted April 8, 2009 An easier way is if you just tell them to grab another line by hitting the line below since it automatically puts the call on hold. Make the call then hit the conference button. Quote Link to comment Share on other sites More sharing options...
Tom Waterman Posted April 9, 2009 Author Report Share Posted April 9, 2009 An easier way is if you just tell them to grab another line by hitting the line below since it automatically puts the call on hold. Make the call then hit the conference button. Awesome that was the answer I was looking for!! Quote Link to comment Share on other sites More sharing options...
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