hosted Posted July 18, 2007 Report Share Posted July 18, 2007 Right now the ACD distribution is random. would be nice to also have: fewestcalls - ring the one with fewest completed calls from this queue leastrecent - ring interface which was least recently called by this queue roundrobin - take turns ringing each available interface ringall - ring all available channels until one answers I know you can do ringall in hunt groups. but this ACD function would be nice also for ACD statics. Quote Link to comment Share on other sites More sharing options...
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