Mads Mortensen Posted July 2, 2009 Report Share Posted July 2, 2009 We have been testing the software at several clients. And the feedback is: Nice product; BUT we do NOT wanna know who their colleagues are calling / receiving calls from.... How can we remove this function?? They only want to see presence state (calling, available, DND - and so on) but not details about the calls. We have just closed a 30 user system, and the only demand is that the "details" mentioned above, are removed. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 2, 2009 Report Share Posted July 2, 2009 We have been testing the software at several clients.And the feedback is: Nice product; BUT we do NOT wanna know who their colleagues are calling / receiving calls from.... How can we remove this function?? They only want to see presence state (calling, available, DND - and so on) but not details about the calls. We have just closed a 30 user system, and the only demand is that the "details" mentioned above, are removed. You mean the "dialog state" (Permissions to monitor this account)? Are they using the button mode or the IETF dialog RFC? Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 2, 2009 Author Report Share Posted July 2, 2009 You mean the "dialog state" (Permissions to monitor this account)? Are they using the button mode or the IETF dialog RFC? When you press extension you can see the extensions that you have chosen to see under "show in PAC" If e.g. ext. 200 receives a call, I can see who is calling him (the caller ID) If a outside person calls ext. 200 I can see the Caller ID of that person. and that is the fuction they want to have removed. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 2, 2009 Report Share Posted July 2, 2009 When you press extension you can see the extensions that you have chosen to see under "show in PAC" If e.g. ext. 200 receives a call, I can see who is calling him (the caller ID) If a outside person calls ext. 200 I can see the Caller ID of that person. and that is the fuction they want to have removed. Yea. That is not the first time we hear that. I am wondering if there is something that we can do in the permissions field which is backward compatible and solves that problem. For example right now, "*" means everybody can see everything. Maybe we use something like "*|a" to indicate that the caller-ID should be hidden. Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 2, 2009 Author Report Share Posted July 2, 2009 Yea. That is not the first time we hear that. I am wondering if there is something that we can do in the permissions field which is backward compatible and solves that problem. For example right now, "*" means everybody can see everything. Maybe we use something like "*|a" to indicate that the caller-ID should be hidden. Sounds like a very good idea. I understand my some people are against it, and it do not conern others who I am talking to, but at the same time, as a manager, like that I can see who may employees are calling/talking to. When said, just FYI, the "*" do not work.... We need to add that exact ext. we want to monitor on the PAC Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 2, 2009 Report Share Posted July 2, 2009 Sounds like a very good idea. I understand my some people are against it, and it do not conern others who I am talking to, but at the same time, as a manager, like that I can see who may employees are calling/talking to. When said, just FYI, the "*" do not work.... We need to add that exact ext. we want to monitor on the PAC I was talking about the "Permissions to monitor this account"... I believe that is the right area because it deals with the question who is allowed to monitor someone. Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 2, 2009 Author Report Share Posted July 2, 2009 I was talking about the "Permissions to monitor this account"... I believe that is the right area because it deals with the question who is allowed to monitor someone. Yes - sorry - It is HOT - so the mind do not work very fast right now ;-) Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 29, 2009 Author Report Share Posted July 29, 2009 Any news reg. this??? I starting to be urgent!! Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 29, 2009 Report Share Posted July 29, 2009 Any news reg. this??? I starting to be urgent!! Well, I am not sure whether the PAC is the solution here because even PAC shows who they are talking to. BTW, where are they monitoring the calls now to say they are seeing too much info? Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 29, 2009 Author Report Share Posted July 29, 2009 The would like to use the PAC - but not the ID showing. The have a product similar to the PAC today, but without the ID showing But they need a software product to monitor they co-workers - what else it there to do? Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 29, 2009 Report Share Posted July 29, 2009 The would like to use the PAC - but not the ID showing.The have a product similar to the PAC today, but without the ID showing But they need a software product to monitor they co-workers - what else it there to do? If I understand correctly, they still want to monitor their co-workers, but do not want to monitor the caller id? Is that what they want? Looks like they are looking for something that just displays busy/idle status of the co-workers. Is that correct? Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 29, 2009 Author Report Share Posted July 29, 2009 Yes: busy, idle, DND status & "incoming call" (is someone calling the person) Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 31, 2009 Author Report Share Posted July 31, 2009 What could we do here??? Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 31, 2009 Report Share Posted July 31, 2009 What could we do here??? We are working on a simpler web based approach for this. Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted July 31, 2009 Author Report Share Posted July 31, 2009 When do you expect to have a solution / beta? Quote Link to comment Share on other sites More sharing options...
Mads Mortensen Posted August 31, 2009 Author Report Share Posted August 31, 2009 I really need a reply to this one! We are to deliver the solution to the customer within 2 weeks! Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 31, 2009 Report Share Posted August 31, 2009 I really need a reply to this one! We are to deliver the solution to the customer within 2 weeks! Let me ask the engineering group for the update and post a reply. Quote Link to comment Share on other sites More sharing options...
pbx support Posted August 31, 2009 Report Share Posted August 31, 2009 Let me ask the engineering group for the update and post a reply. Just checked with the engineering team and they have added this feature to 4.0 build. Please send a PM to support@pbxnsip.com to get the new version and the instructions. Quote Link to comment Share on other sites More sharing options...
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