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Problems with caller ID


Mads Mortensen
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We have been testing the software at several clients.

And the feedback is: Nice product; BUT we do NOT wanna know who their colleagues are calling / receiving calls from....

 

How can we remove this function??

They only want to see presence state (calling, available, DND - and so on) but not details about the calls.

 

We have just closed a 30 user system, and the only demand is that the "details" mentioned above, are removed.

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We have been testing the software at several clients.

And the feedback is: Nice product; BUT we do NOT wanna know who their colleagues are calling / receiving calls from....

 

How can we remove this function??

They only want to see presence state (calling, available, DND - and so on) but not details about the calls.

 

We have just closed a 30 user system, and the only demand is that the "details" mentioned above, are removed.

 

You mean the "dialog state" (Permissions to monitor this account)? Are they using the button mode or the IETF dialog RFC?

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You mean the "dialog state" (Permissions to monitor this account)? Are they using the button mode or the IETF dialog RFC?

 

 

When you press extension you can see the extensions that you have chosen to see under "show in PAC"

 

If e.g. ext. 200 receives a call, I can see who is calling him (the caller ID)

If a outside person calls ext. 200 I can see the Caller ID of that person.

 

and that is the fuction they want to have removed.

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When you press extension you can see the extensions that you have chosen to see under "show in PAC"

 

If e.g. ext. 200 receives a call, I can see who is calling him (the caller ID)

If a outside person calls ext. 200 I can see the Caller ID of that person.

 

and that is the fuction they want to have removed.

 

Yea. That is not the first time we hear that.

 

I am wondering if there is something that we can do in the permissions field which is backward compatible and solves that problem. For example right now, "*" means everybody can see everything. Maybe we use something like "*|a" to indicate that the caller-ID should be hidden.

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Yea. That is not the first time we hear that.

 

I am wondering if there is something that we can do in the permissions field which is backward compatible and solves that problem. For example right now, "*" means everybody can see everything. Maybe we use something like "*|a" to indicate that the caller-ID should be hidden.

 

Sounds like a very good idea. I understand my some people are against it, and it do not conern others who I am talking to, but at the same time, as a manager, like that I can see who may employees are calling/talking to.

 

When said, just FYI, the "*" do not work.... We need to add that exact ext. we want to monitor on the PAC

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Sounds like a very good idea. I understand my some people are against it, and it do not conern others who I am talking to, but at the same time, as a manager, like that I can see who may employees are calling/talking to.

 

When said, just FYI, the "*" do not work.... We need to add that exact ext. we want to monitor on the PAC

 

I was talking about the "Permissions to monitor this account"... I believe that is the right area because it deals with the question who is allowed to monitor someone.

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  • 4 weeks later...
The would like to use the PAC - but not the ID showing.

The have a product similar to the PAC today, but without the ID showing

 

But they need a software product to monitor they co-workers - what else it there to do?

 

If I understand correctly, they still want to monitor their co-workers, but do not want to monitor the caller id? Is that what they want? Looks like they are looking for something that just displays busy/idle status of the co-workers. Is that correct?

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  • 1 month later...

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